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AIQUM server stops showing performance data

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active-iq-unified-manager
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Applies to

ActiveIQ Unified Manager (UM) 9.x

Issue

  • Performance graphs are not complete
  • There is a high memory utilization
  • Jobs are skipped due to following errors, also force acquisition is also failed with timeout errors:
2024-01-11 06:24:29,863 INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#2-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {DatasourceName=172.2.71.70, DatasourceID=12, PackageName=netappstorageperformance, PollInterval=300000, NotificationType=PACKAGE_STARTED, PollStartTime=1704934443518, MessageType=PACKAGE_NOTIFICATION}
2024-01-11 06:29:03,610 INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#2-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {DatasourceName=172.2.71.70, DatasourceID=12, PackageName=netappstorageperformance, PollInterval=-1, NotificationType=PACKAGE_SKIPPED, PollStartTime=1704934743594, MessageType=PACKAGE_NOTIFICATION}
2024-01-11 06:29:03,610 INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#2-1] [com.netapp.ipc.jms.OCIE_Events] Ignoring notification : PACKAGE_SKIPPED for datasource 172.2.71.70 : another POLL already running

2024-01-11 06:45:05,881 INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {DatasourceName=172.2.71.70, DatasourceID=12, PackageName=netappfoundation, NotificationType=PACKAGE_SKIPPED, PollStartTime=1704935705881, MessageType=PACKAGE_NOTIFICATION}
2024-01-11 06:45:05,881 INFO  [oncommand] [reconciliation-0] [c.n.dfm.collector.OcieJmsListener] Ignoring notification : PACKAGE_SKIPPED for cluster 172.2.71.70 : another POLL already running
2024-01-11 06:45:05,881 INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] Ignoring notification : PACKAGE_SKIPPED for datasource 172.2.71.70 : another POLL already running

2024-01-11 12:30:05,876 WARN  [Timer-0] c.o.s.a.f.m.s.SchedulerTask (SchedulerTask.java:187) - 172.2.71.70 - Data source is already performing a poll of netappfoundation. Therefore this poll is skipped.
2024-01-11 12:34:03,528 WARN  [Timer-0] c.o.s.a.f.m.s.SchedulerTask (SchedulerTask.java:187) - 172.2.71.70 - Data source is already performing a poll of netappstorageperformance. Therefore this poll is skipped.
2024-01-11 12:39:03,521 WARN  [Timer-0] c.o.s.a.f.m.s.SchedulerTask (SchedulerTask.java:187) - 172.2.71.70 - Data source is already performing a poll of netappstorageperformance. Therefore this poll is skipped.

2024-01-11 17:46:25,230 INFO  [clouduser] [job-468] [refresh(cluster=DR-NETAPP-CLUS)|START] [com.netapp.dfm.job.StartTask] Started job
2024-01-11 17:46:25,777 INFO  [clouduser] [job-469] [refresh(cluster=DR-NETAPP-CLUS)|forceAcquisition] [c.n.d.c.OcieAcquisitionFacade] Forced acquisition completed for DataSource 172.2.71.70 (ID: 12)
2024-01-11 17:46:25,777 INFO  [clouduser] [job-469] [refresh(cluster=DR-NETAPP-CLUS)|forceAcquisition] [c.n.d.c.ForceAcquisitionTask] Forced acquisition at 17:46:25.293. Waiting for next changelog update.
2024-01-11 19:46:25,643 ERROR [clouduser] [job-468] [refresh(cluster=DR-NETAPP-CLUS)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job 1678d184741d3fe7:-58b60265:18cde886c56:-7f63 task 1678d184741d3fe7:-58b60265:18cde886c56:-7f65: Timed out after 02:00:00 while waiting on acquisition forced at 17:46:25.293
java.lang.RuntimeException: Timed out after 02:00:00 while waiting on acquisition forced at 17:46:25.293
      at deployment.dfm-app.war//com.netapp.dfm.collector.InventoryChangeWaitTask.suspendIfNecessary(InventoryChangeWaitTask.java:201)
      at deployment.dfm-app.war//com.netapp.dfm.collector.InventoryChangeWaitTask.resume(InventoryChangeWaitTask.java:148)
      at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
      at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.base/java.lang.reflect.Method.invoke(Method.java:566)
      at deployment.dfm-app.war//com.netapp.dfm.job.TaskExecuteInvocation.invoke(TaskExecuteInvocation.java:37)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine.executeTask(JobEngine.java:543)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine.process(JobEngine.java:513)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine.process(JobEngine.java:56)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine$$FastClassBySpringCGLIB$$4bdbd68e.invoke(<generated>)
      at deployment.dfm-app.war//org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)
      at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy.invokeMethod(CglibAopProxy.java:386)
      at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy.access$000(CglibAopProxy.java:85)
      at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:704)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine$$EnhancerBySpringCGLIB$$56e5a541.process(<generated>)
      at deployment.dfm-app.war//com.netapp.dfm.workqueue.WorkerThread.run(WorkerThread.java:44)
2024-01-11 19:46:25,758 INFO  [clouduser] [job-467] [refresh(cluster=DR-NETAPP-CLUS)|FINISH] [com.netapp.dfm.job.FinishTask] Completed job in 2:00:00.528

2024-01-11 19:46:34,881 ERROR [clouduser] [job-469] [clusterAcquisition(cluster=DR-NETAPP-CLUS)|refresh.wait.storageObject(DR-NETAPP-CLUS)] [com.netapp.dfm.job.JobEngine] Error executing job 1678d184741d3fe7:-58b60265:18cde886c56:-7f6e task 1678d184741d3fe7:-58b60265:18cde886c56:-7f6f: Monitoring refresh job ID 1678d184741d3fe7:-58b60265:18cde886c56:-7f63 for object 'DR-NETAPP-CLUS' completed unsuccessfully (Status: FAILED).
java.lang.RuntimeException: Monitoring refresh job ID 1678d184741d3fe7:-58b60265:18cde886c56:-7f63 for object 'DR-NETAPP-CLUS' completed unsuccessfully (Status: FAILED).
      at deployment.dfm-app.war//com.netapp.dfm.protect.task.WaitForStorageObjectRefreshTask.execute(WaitForStorageObjectRefreshTask.java:78)
      at jdk.internal.reflect.GeneratedMethodAccessor919.invoke(Unknown Source)
      at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.base/java.lang.reflect.Method.invoke(Method.java:566)
      at deployment.dfm-app.war//com.netapp.dfm.job.TaskExecuteInvocation.invoke(TaskExecuteInvocation.java:37)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine.executeTask(JobEngine.java:543)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine.process(JobEngine.java:513)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine.process(JobEngine.java:56)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine$$FastClassBySpringCGLIB$$4bdbd68e.invoke(<generated>)
      at deployment.dfm-app.war//org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)
      at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy.invokeMethod(CglibAopProxy.java:386)
      at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy.access$000(CglibAopProxy.java:85)
      at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:704)
      at deployment.dfm-app.war//com.netapp.dfm.job.JobEngine$$EnhancerBySpringCGLIB$$56e5a541.process(<generated>)
      at deployment.dfm-app.war//com.netapp.dfm.workqueue.WorkerThread.run(WorkerThread.java:44)
2024-01-11 19:46:34,922 INFO  [clouduser] [job-470] [clusterAcquisition(cluster=DR-NETAPP-CLUS)|FINISH] [com.netapp.dfm.job.FinishTask] Completed job in 2:00:09.879

 

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