AIQUM: Status of the service processor with address is offline but SP is online
Applies to
- ActiveIQ Unified Manager (AIQUM) 9.6+
- AFF/FAS
- Baseboard Management Controller(BMC)/SP (Service Processsor)
Issue
- AIQUM host received SNMP trap shows BMC is offline:
2024/07/15 22:55:29
.1.3.6.1.2.1.1.3.0 type=67 value=Timeticks: (537757094) 62 days, 5:46:10.94
.1.3.6.1.4.1.789.5.1.2.1.0 type=4 value=STRING: "Service Processor Offline"
.1.3.6.1.4.1.789.5.1.2.5.0 type=4 value=STRING: "error event on NODE-01 (Service Processor Offline)"
.1.3.6.1.4.1.789.5.1.2.6.0 type=4 value=STRING: "Status of the service processor with address xx.xx.xx.xx is offline."
.1.3.6.1.4.1.789.5.1.2.7.0 type=4 value=STRING: "xxx"
- AIQUM also received API querie from ONTAP
<ServiceProcessors>
<ServiceProcessor ResourceKey="5455fdfd-ff57-11ef-af67-d039eabef88c:type=service_processor,uuid="xx.xx.xx.xx.xx.xx"" UUID="xxxxx.xxxxx.xxxxx.xxxxx.x.x.xxxx.xxxx.x" MacAddress="xx.xx.xx.xx.xx.xx" IpAddress="xx.xx.xx.xx" IsIpConfigured="true" Status="OFFLINE" StatusRaw="offline" Type="NOT_MAPPED" TypeRaw="bmc"/>
</ServiceProcessors>
- However, BMC is online.
Service Processor Status: Online
Firmware Version: 13.10P1
Mgmt MAC Address: xx:xx:xx:xx:xx:xx
Ethernet Link: up, 1Gbps
Using DHCP: no
-
BMC is online and didn't reboot when checked in
SP-LATEST-RUNTIMEuptime: (run for 1 sec)
03:29:27 up 39 days, 21:21, 0 users, load average: 0.77, 1.01, 1.09