Skip to main content
NetApp Knowledge Base

CAIQUM-7125: Cluster discovery fails due to missing serial numbers in license key field

  1. Last updated
  2. Save as PDF
Views:
667
Visibility:
Public
Votes:
1
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Issue

  • In AIQUM GUI when trying to discover the cluster operation state shows Discovery Failed status.
  • The operation state of health poll operation is Failed
  • In the au.log the following error shows the License key field value for the cluster in discovery is missing.

java.lang.NullPointerException: license key field 'serial_number' may not be null.
What are the notable log files and their respective locations for Active IQ Unified Manager?

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.