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CAIQUM-7114: Cluster addition or monitoring failing in AIQUM 9.14+ with CA signed certificate and cloud agent enabled

  1. Last updated
    May 16, 2025
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Category:
active-iq-unified-manager
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om
Last Updated:
5/16/2025, 10:47:15 AM

Issue

  • In the scenario where AIQUM 9.14+ is using CA signed certificate on port 443, cloud agent is enabled in server.properties file, and ONTAP in 9.14 or higher, cluster addition and collections fail with cloud agent connection error

  • server_acq.log: 
    ERROR [acq-facade-init-thread-ds-2] c.n.u.CloudAgentConnectionUtil (CloudAgentConnectionUtil.java:254) - Establishing connection with cluster <cluster_ip> failed
    ERROR [acq-facade-init-thread-ds-1] c.n.u.CloudAgentConnectionUtil (CloudAgentConnectionUtil.java:223) - Failed to establish connection for cloud agent instance "UnifiedManager<aiqum_system_id>". Reason: Certificate error: self-signed certificate in certificate chain._
    ERROR [acq-facade-init-thread-ds-1] c.n.u.CloudAgentConnectionUtil (CloudAgentConnectionUtil.java:254) - Establishing connection with cluster <cluster_ip> failed

  • As soon as AIQUM uses a self-signed certificate, REST collections will continue to work
  • The issue is only present in the scenario where CA signed cert is used on AIQUM and cloud agent is enabled for REST collections

 

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