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How to Change NetApp Support Site (NSS) Email Address When Login Is Not Possible

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Applies to

  • NetApp Customers
  • NetApp Partners

Description

Change email address on NetApp Support Site when login is not possible

Procedure

To change your email address on the NetApp Support Site when you cannot login, follow these steps:

  1. Go to the NetApp Support Site
  2. Navigate to Cases tab and click Create Non-Technical Case
  3. Select the category Email Address Change (cannot log in)
  4. Fill in the details:
    • Name
    • Old Email
    • New Email
    • Company Name
    • Comments
  5. Enter captcha
  6. Click Submit

After submission:

  1. A non-technical case will be created
  2. An email with the subject “NetApp Microsoft Azure Active Directory B2C registration request” will be sent to your new email address once the email address is updated
  3. Open the email and follow the instructions to accept the invite and register your new email address with Azure B2C

Additional Information

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.