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PII handling in AutoSupport data warehouse

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Last Updated:

Applies to

  • AutoSupport data warehouse
  • Personally Identifiable Information (PII)


As part of NetApp’s Privacy Policy, NetApp is now concealing Personally Identifiable Information (PII) that is stored in the AutoSupport data warehouse.

The following elements of PII within AutoSupport telemetry are processed:

Username encrypted or masked
Email address always masked
Personal IP address encrypted or masked
Personal MAC address encrypted
Physical address always masked
  • The result is that within AutoSupport the data warehouse, where an item of PII has been identified, it is obfuscated with one of the following patterns:
    • pii_encrypt/<encrypted version of the string>/pii_encrypt
    • pii_mask/XXXXXX/pii_mask
  • There are a very small number of use cases within NetApp that require viewing this information in plaintext:
    • Where an element of PII is required for one of those cases, it is encrypted (pii_encrypt)
    • Otherwise, it is masked, irreversibly (pii_mask)
    • This approach allows NetApp to validate and track all requests to access this information, ensuring that its distribution is controlled and destroyed after use
  • The only use case that has been identified so far for requiring the plaintext information is for forensic data breach analysis

Additional Information

May I opt out of having my AutoSupoprt data PII encrypted or masked?

  • No

Will I be able to view the plaintext information online using Active IQ Digital Advisor?

  • No

Is the data obfuscated (encrypted) on my local NetApp systems?

  • No

Can I request the unencrypted information?

  • Yes. If you are unable to pull the data from your local system, you may request the data in plaintext by creating a non-technical support case




NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.