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New categorization and redesign of NetApp Knowledge Base site

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Knowledge Base site

Revamping the NetApp Knowledge Base site

  • The NetApp Support team is continuously working towards improving your experience on the Knowledge Base site. On April 4, 2023, the new and improved categorization of Knowledge Articles on the site went live.
  • We revamped our site hierarchy and moved towards a more customer-centric design by organizing Categories, Guides, and Knowledge Articles based on customer usage patterns. This will help you navigate the site more intuitively and logically, to quickly find the information you are looking for.
  • Driven by the design principles of delivering ease of navigation and improved self-service experience, the KB site redesign will also include changes to the User Interface (UI) design of the Home Page and Category and Guide Pages. The UI changes is live on May 7, 2023.
  • Here are some key features to look out for:
    • Home page with on-demand categories, wherein the most accessed products and features will be easier to navigate.
    • Customer-centric site hierarchy
    • Individual product guide pages with top features, value added content, and recommended content, including:
      • Resolution guides: high-value content, created by technical experts, based on analysis of content usage patterns.
      • Interactive guides: designed to provide convenient access to Knowledge Articles related to one topic or a common theme.
      • Relevant support videos
    • Organized product filters for streamlined search
    • Quick access to other NetApp information resources

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.