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How to view previous AutoSupport messages in SmartSolve after a headswap?

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generalsupport
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Applies to

  • SmartSolveCM
  • SmartSolve TS (Legacy)

Description

  • Searching for old serial number/ hostname in normal SmartSolve "ASUP:" search box results in AutoSupport URLs for the new serial number only.
  • Unable to view AutoSupport links for old serial and new serial in 1 search result

 

 

 

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