How to view previous AutoSupport messages in SmartSolve after a headswap?
- Views:
- 323
- Visibility:
- Partner
- Votes:
- 0
- Category:
- not set
- Specialty:
- generalsupport
- Last Updated:
- 11/14/2022, 4:21:44 PM
Applies to
- SmartSolveCM
- SmartSolve TS (Legacy)
Description
- Searching for old serial number/ hostname in normal SmartSolve "ASUP:" search box results in AutoSupport URLs for the new serial number only.
- Unable to view AutoSupport links for old serial and new serial in 1 search result