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How to register for NetApp Support Site account as a Customer or a Guest user

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Applies to

  • NetApp Customers
  • Guest Users

Description

  • Effective December 3, 2021, NetApp adopted Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources.
  • For accounts that did not pre-register (prior to Dec 3), access to your NetApp data may take up to 4 hours as your legacy NSS ID is synchronized to the new B2C identity.

Procedure

A new user visiting the NetApp Support Site (NSS) and/or has not registered at NSS, needs to follow these steps using the business email address:

  1.  Visit NetApp Support Site and click on Create Account​​​​​​.  

          clipboard_ea86d700bfeb2efc150ae03bca350489c.png

  1. Enter the business email address and validate the captcha details. Read and check the NetApp Privacy Policy box as shown below, and click Submit.

         clipboard_e81c1365195d10eeda1a0f53443ccfde2.png

  1. OTP will be sent to the given email address for authentication. Enter the verification code and click Continue.

                clipboard_e6a204753937d3b33d2faa410728dd737.png

                Below is the sample email for reference:

             clipboard_e516224050a7259e32e75d4e7382f1f05.png

  1. Enter all the requested details in the form.

       clipboard_e16d77bf8249d23730433bf96df061295.png

       clipboard_edd52a3e0b975f1b2d4a61cceb352ae56.png

  1. Select Guest User or NetApp Customer as required. Click the check box to enable authorization, and click Submit.

           clipboard_e41c47886c2146042917645be97208215.png

            The screen states that the account would be active in 1 business day, as shown below.

              clipboard_e057afc11c4d9d39e565a84040930aee0.png

Note: If you see any issues during registration, please contact us through a non-technical case.

Additional Information

To learn more, see FAQs for NetApp adoption of MS Azure AD B2C for login and watch the video here.  

To learn more about serial number registration & maintenance watch the videos listed below:

NetApp Support Site FAQ

To learn more about BlueXP Sign Up process.

 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.