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Does Support assist with installing new systems?

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Views:
191
Visibility:
Public
Votes:
6
Category:
not set
Specialty:
generalsupport
Last Updated:

Applies to

  • Solidfire
  • StorageGRID
  • E-Series
  • FAS
  • AFF

Answer

  • Not directly.
  • The account team should be engaged to ensure a Professional Services resource is available to run the setup.
  • If there are issues or questions Support can help best-effort, but Support will defer to ensuring Professional Services is available.

Additional Information

How to find account team contact information
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