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- https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SorageGRID_strong-site_bucket_consistency_control_failsApplies to NetApp StorageGRID Issue strong-site bucket consistency in use Datacenter contains an SSD and an HDD site The PUT request receives an HTTP 200 response, but the HEAD request receives an HTT...Applies to NetApp StorageGRID Issue strong-site bucket consistency in use Datacenter contains an SSD and an HDD site The PUT request receives an HTTP 200 response, but the HEAD request receives an HTTP 404 response Load Balancer in active-active setup
- https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/Is_it_possible_to_configure_endpoints_to_tenant_accounts_on_StorageGRIDApplies to NetApp StorageGRID Answer No, an endpoint cannot be configured to a specific tenant. Each bucket within a tenant can have its own endpoint. Additional Information Creating Platform Services...Applies to NetApp StorageGRID Answer No, an endpoint cannot be configured to a specific tenant. Each bucket within a tenant can have its own endpoint. Additional Information Creating Platform Services Endpoint
- https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SANtricity_OS_upgrade_failed_with_error_while_creating_SYMbol_due_to_connection_errorERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/par...ERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1897, in __init__ self._connect() File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1906, in _connect self._socket.connect((self._ip, 2463)) File "/usr/lib/python2.7/socket.py", line 228, in meth return getattr(self._sock,name)(*args) error: [Errno 111] Connection refused…
- https://kb.netapp.com/hybrid/StorageGRID/Platforms/StorageGRID_SG1000_NIC_ports_1_and_2_are_in_an_unknown_state_during_deploymentMay 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] PCI Device Name: 0000:d8:00.0 May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] Base GUID: b83fd20300b68e90 Ma...May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] PCI Device Name: 0000:d8:00.0 May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] Base GUID: b83fd20300b68e90 May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] Base MAC: b83fd2b68e90 Feb 8 08:45:13 StorageGRID-PGE root: [2024-02-08 08:45:13+00:00 SGA] PCI Device Name: 0000:af:00.0 Feb 8 08:45:13 StorageGRID-PGE root: [2024-02-08 08:45:13+00:00 SGA] Base GUID: b83fd20300b68e90
- https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/StorageGRID_network_port_down_for_some_clients_after_major_version_upgradeApplies to StorageGRID Issue After updating the grid to a higher version a network port did not come back. Its reachable from some nodes but cannot send syslog requests or connect to other systems out...Applies to StorageGRID Issue After updating the grid to a higher version a network port did not come back. Its reachable from some nodes but cannot send syslog requests or connect to other systems outside its network.
- https://kb.netapp.com/hybrid/StorageGRID/Maintenance/storage_node_s_dynip_service_fails_to_start_after_upgrading_SANtricity_OS_on_E2800_controller_using_maintenance_modeApplies to StorageGRID appliance Issue storage node's dynip service fails to start after upgrading SANtricity OS on E2800 controller using maintenance mode servermanager.log reports error below: 2024-...Applies to StorageGRID appliance Issue storage node's dynip service fails to start after upgrading SANtricity OS on E2800 controller using maintenance mode servermanager.log reports error below: 2024-05-23 11:25:50 +0000 | dynip | Waiting for connectivity to required services. Seen 2 of 2 needed ADC nodes. Seen 1 of 2 needed Cassandra seed nodes.
- https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SGF6112_node_fails_to_start_upThe affected storage node cannot start the StorageGRID service and is in a pre-GRID environment (PGE) state. The attention lamp (amber color) on the SGF6112 node repeatedly turns on and off. When atte...The affected storage node cannot start the StorageGRID service and is in a pre-GRID environment (PGE) state. The attention lamp (amber color) on the SGF6112 node repeatedly turns on and off. When attempting to log in to the BMC for investigation, login is not possible while the amber LED is on. When the lamp is off, it is temporarily possible to log in and the browser tab displays Quanta Cloud, but it soon becomes unusable.
- https://kb.netapp.com/hybrid/StorageGRID/Alerts/Appliance_compute_controller_needs_attention_with_Watchdog_events_in_the_BMCApplies to NetApp StorageGrid SG100/SG1000/SG6000 External Security Scanner StorageGRID Grid Manager reports Appliance compute controller needs attention, hardware fault has been detected in the compu...Applies to NetApp StorageGrid SG100/SG1000/SG6000 External Security Scanner StorageGRID Grid Manager reports Appliance compute controller needs attention, hardware fault has been detected in the compute controller Multiple instances of Appliance fan fault detected that self-resolves. Several watchdog timeout events logged in BMC events on affect node(s): [Warning] [BMC FW Health] [Management Subsystem Health] Management controller unavailable (BMC hardware watchdog timeout reset) - Asserted
- https://kb.netapp.com/hybrid/StorageGRID/Services/GET__grid_metric-query_fails_due_to_Prometheus_service_is_stoppedWhen Prometheus service is stopped, the GET /grid/metric-query API request fails. unix: - - [17/Dec/2024:09:50:06 +0000] "GET /api/v2/grid/metric-query?query=storagegrid_tenant_usage_data_bytes{instan...When Prometheus service is stopped, the GET /grid/metric-query API request fails. unix: - - [17/Dec/2024:09:50:06 +0000] "GET /api/v2/grid/metric-query?query=storagegrid_tenant_usage_data_bytes{instance=\x22admin-node\x22} HTTP/1.1" 499 0 "-" "curl/x.xx.0" unix: - - [17/Dec/2024:10:00:04 +0000] "GET /api/v2/grid/metric-query?query=storagegrid_tenant_usage_data_bytes{instance=\x22admin-node\x22} HTTP/1.1" 200 1176440 "-" "curl/x.xx.0"
- https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_grid_federation_failed_with_connection_error_when_configuringAug 22 11:34:57 NodeName NMS: |2024-08-22T11:34:57.973| INFO GDU client response received from GDU server: [{"action"=>"Verify Passphrase", "message"=>true, "status"=>0}] Aug 22 11:34:57 NodeName NMS:...Aug 22 11:34:57 NodeName NMS: |2024-08-22T11:34:57.973| INFO GDU client response received from GDU server: [{"action"=>"Verify Passphrase", "message"=>true, "status"=>0}] Aug 22 11:34:57 NodeName NMS: |2024-08-22T11:34:57.975| INFO Sending request to GDU server: {"passphrase":"******","requests":[{"action":"Generate Grid Signed Certificates","options":{"client_cert":true,"server_cert":true,"domains":[],"ips":["10.221.200.21"],"valid_days":730,"deactivating":[]}}]}
- https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/Deleting_a_Federated_User_from_StorageGRIDApplies to StorageGRID all versions Issue Need to remove a Federated user without deleting the user from Active Directory.