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    • https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SorageGRID_strong-site_bucket_consistency_control_fails
      Applies to NetApp StorageGRID Issue strong-site bucket consistency in use Datacenter contains an SSD and an HDD site The PUT request receives an HTTP 200 response, but the HEAD request receives an HTT...Applies to NetApp StorageGRID Issue strong-site bucket consistency in use Datacenter contains an SSD and an HDD site The PUT request receives an HTTP 200 response, but the HEAD request receives an HTTP 404 response Load Balancer in active-active setup
    • https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/Is_it_possible_to_configure_endpoints_to_tenant_accounts_on_StorageGRID
      Applies to NetApp StorageGRID Answer No, an endpoint cannot be configured to a specific tenant. Each bucket within a tenant can have its own endpoint. Additional Information Creating Platform Services...Applies to NetApp StorageGRID Answer No, an endpoint cannot be configured to a specific tenant. Each bucket within a tenant can have its own endpoint. Additional Information Creating Platform Services Endpoint
    • https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SANtricity_OS_upgrade_failed_with_error_while_creating_SYMbol_due_to_connection_error
      ERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/par...ERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1897, in __init__ self._connect() File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1906, in _connect self._socket.connect((self._ip, 2463)) File "/usr/lib/python2.7/socket.py", line 228, in meth return getattr(self._sock,name)(*args) error: [Errno 111] Connection refused…
    • https://kb.netapp.com/hybrid/StorageGRID/Platforms/StorageGRID_SG1000_NIC_ports_1_and_2_are_in_an_unknown_state_during_deployment
      May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] PCI Device Name: 0000:d8:00.0 May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] Base GUID: b83fd20300b68e90 Ma...May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] PCI Device Name: 0000:d8:00.0 May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] Base GUID: b83fd20300b68e90 May 14 04:10:17 StorageGRID-PGE root: [2024-05-14 04:10:17+00:00 SGA] Base MAC: b83fd2b68e90 Feb 8 08:45:13 StorageGRID-PGE root: [2024-02-08 08:45:13+00:00 SGA] PCI Device Name: 0000:af:00.0 Feb 8 08:45:13 StorageGRID-PGE root: [2024-02-08 08:45:13+00:00 SGA] Base GUID: b83fd20300b68e90
    • https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/StorageGRID_network_port_down_for_some_clients_after_major_version_upgrade
      Applies to StorageGRID Issue After updating the grid to a higher version a network port did not come back. Its reachable from some nodes but cannot send syslog requests or connect to other systems out...Applies to StorageGRID Issue After updating the grid to a higher version a network port did not come back. Its reachable from some nodes but cannot send syslog requests or connect to other systems outside its network.
    • https://kb.netapp.com/hybrid/StorageGRID/Maintenance/storage_node_s_dynip_service_fails_to_start_after_upgrading_SANtricity_OS_on_E2800_controller_using_maintenance_mode
      Applies to StorageGRID appliance Issue storage node's dynip service fails to start after upgrading SANtricity OS on E2800 controller using maintenance mode servermanager.log reports error below: 2024-...Applies to StorageGRID appliance Issue storage node's dynip service fails to start after upgrading SANtricity OS on E2800 controller using maintenance mode servermanager.log reports error below: 2024-05-23 11:25:50 +0000 | dynip | Waiting for connectivity to required services. Seen 2 of 2 needed ADC nodes. Seen 1 of 2 needed Cassandra seed nodes.
    • https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SGF6112_node_fails_to_start_up
      The affected storage node cannot start the StorageGRID service and is in a pre-GRID environment (PGE) state. The attention lamp (amber color) on the SGF6112 node repeatedly turns on and off. When atte...The affected storage node cannot start the StorageGRID service and is in a pre-GRID environment (PGE) state. The attention lamp (amber color) on the SGF6112 node repeatedly turns on and off. When attempting to log in to the BMC for investigation, login is not possible while the amber LED is on. When the lamp is off, it is temporarily possible to log in and the browser tab displays Quanta Cloud, but it soon becomes unusable.
    • https://kb.netapp.com/hybrid/StorageGRID/Alerts/Appliance_compute_controller_needs_attention_with_Watchdog_events_in_the_BMC
      Applies to NetApp StorageGrid SG100/SG1000/SG6000 External Security Scanner StorageGRID Grid Manager reports Appliance compute controller needs attention, hardware fault has been detected in the compu...Applies to NetApp StorageGrid SG100/SG1000/SG6000 External Security Scanner StorageGRID Grid Manager reports Appliance compute controller needs attention, hardware fault has been detected in the compute controller Multiple instances of Appliance fan fault detected that self-resolves. Several watchdog timeout events logged in BMC events on affect node(s): [Warning] [BMC FW Health] [Management Subsystem Health] Management controller unavailable (BMC hardware watchdog timeout reset) - Asserted
    • https://kb.netapp.com/hybrid/StorageGRID/Services/GET__grid_metric-query_fails_due_to_Prometheus_service_is_stopped
      When Prometheus service is stopped, the GET /grid/metric-query API request fails. unix: - - [17/Dec/2024:09:50:06 +0000] "GET /api/v2/grid/metric-query?query=storagegrid_tenant_usage_data_bytes{instan...When Prometheus service is stopped, the GET /grid/metric-query API request fails. unix: - - [17/Dec/2024:09:50:06 +0000] "GET /api/v2/grid/metric-query?query=storagegrid_tenant_usage_data_bytes{instance=\x22admin-node\x22} HTTP/1.1" 499 0 "-" "curl/x.xx.0" unix: - - [17/Dec/2024:10:00:04 +0000] "GET /api/v2/grid/metric-query?query=storagegrid_tenant_usage_data_bytes{instance=\x22admin-node\x22} HTTP/1.1" 200 1176440 "-" "curl/x.xx.0"
    • https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_grid_federation_failed_with_connection_error_when_configuring
      Aug 22 11:34:57 NodeName NMS: |2024-08-22T11:34:57.973| INFO GDU client response received from GDU server: [{"action"=>"Verify Passphrase", "message"=>true, "status"=>0}] Aug 22 11:34:57 NodeName NMS:...Aug 22 11:34:57 NodeName NMS: |2024-08-22T11:34:57.973| INFO GDU client response received from GDU server: [{"action"=>"Verify Passphrase", "message"=>true, "status"=>0}] Aug 22 11:34:57 NodeName NMS: |2024-08-22T11:34:57.975| INFO Sending request to GDU server: {"passphrase":"******","requests":[{"action":"Generate Grid Signed Certificates","options":{"client_cert":true,"server_cert":true,"domains":[],"ips":["10.221.200.21"],"valid_days":730,"deactivating":[]}}]}
    • https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/Deleting_a_Federated_User_from_StorageGRID
      Applies to StorageGRID all versions Issue Need to remove a Federated user without deleting the user from Active Directory.