Skip to main content
NetApp Knowledge Base

SANtricity OS upgrade failed with error while creating SYMbol due to connection error

Views:
72
Visibility:
Public
Votes:
2
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID Appliance
  • StorageGRID 11.5, 11.6

Issue

  • Following error seen in grid manager when attempting to upgrade SANtricity OS on StorageGRID appliance:

SANtricity OS on StorageGRID appliance

SANtricity OS upgrade failed with error while creating SYMbol

  • Admin node'sgdu-server.log reports the following:
ERROR -- gdu-server: SANtricity OS precheck failed with:   ERROR -- Connection error while creating SYMbol connection
Traceback (most recent call last):
File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1897, in __init__
self._connect()
File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1906, in _connect
self._socket.connect((self._ip, 2463))
File "/usr/lib/python2.7/socket.py", line 228, in meth
return getattr(self._sock,name)(*args)
error: [Errno 111] Connection refused
Traceback (most recent call last):
File "/usr/local/bin/eos-upgrader.py", line 521, in <module>
api=get_symbol_instance()
File "/usr/local/bin/eos-upgrader.py", line 79, in get_symbol_instance
get_symbol_instance._api = SYMbolAPI(args.ip, args.password)
File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1897, in __init__
self._connect()
File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1906, in _connect
self._socket.connect((self._ip, 2463))
File "/usr/lib/python2.7/socket.py", line 228, in meth
return getattr(self._sock,name)(*args)
socket.error: [Errno 111] Connection refused
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.