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    • How to move a network expansion card to another slot on a node non-disruptively
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/How_to_move_a_network_expansion_card_to_another_slot_on_a_node_non-disruptively
      If there is a need to move a network expansion card from within a controller, many considerations are needed to be reviewed to perform these steps non-disruptively. Questions related to this procedure...If there is a need to move a network expansion card from within a controller, many considerations are needed to be reviewed to perform these steps non-disruptively. Questions related to this procedure can be answered by opening a case with Netapp Technical Support, however this procedure should be used by those that have advanced knowledge of ONTAP and hardware maintenance.
    • SAML authentication is rejected due to metadata mismatch
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/SAML_authentication_is_rejected_due_to_metadata_mismatch
      Unable to authenticate via SAML to System Manager because the IdP metadata does not contain an email address [kern_shibd:info:9583] WARN Shibboleth.SessionInitiator.SAML2 [1] [default]: unable to loca...Unable to authenticate via SAML to System Manager because the IdP metadata does not contain an email address [kern_shibd:info:9583] WARN Shibboleth.SessionInitiator.SAML2 [1] [default]: unable to locate metadata for provider (https://sts.iconplc.com/adfs/services/trust) Unknown or Unusable Identity Provider The identity provider supplying your login credentials is not authorized for use with this service or does not support the necessary capabilities
    • How are different AutoSupport generated cases handled?
      https://kb.netapp.com/Support/NSS/AutoSupport/How_are_different_AutoSupport_generated_cases_handled
      Primarily cases where NetApp has found that the issue is usually either self-recovering, related to a system maintenance or activity, or addressed by a KB article that provides the same steps a TSE wo...Primarily cases where NetApp has found that the issue is usually either self-recovering, related to a system maintenance or activity, or addressed by a KB article that provides the same steps a TSE would share with the customer. If a note is entered on the case from the support site using the URL the case will be routed to a technical support engineer for assistance
    • What are the Software Version Support Definitions
      https://kb.netapp.com/Support/General_Support/What_are_the_Software_Version_Support_Definitions
      The time period where NetApp provides full support for a version of a software product including: technical support, root cause analysis, security vulnerability evaluation, documentation, and software...The time period where NetApp provides full support for a version of a software product including: technical support, root cause analysis, security vulnerability evaluation, documentation, and software available online and Service Updates (P-releases). The date marking the end of Full Support for a particular feature version of a NetApp system software and the beginning of Limited Support.
    • India and SAARC - Technical Support Escalation Matrix
      https://kb.netapp.com/Support/General_Support/India_and_SAARC_-_Technical_Support_Escalation_Matrix
      Customers and Partners from INDIA and SAARC Countries. First Level Escalation Talk to Case Owner or to get the case-re-assigned. Duty Manager Escalation Second Level Escalation Duty Manager Escalation...Customers and Partners from INDIA and SAARC Countries. First Level Escalation Talk to Case Owner or to get the case-re-assigned. Duty Manager Escalation Second Level Escalation Duty Manager Escalation Process Engage Duty Manager for any issues with level of support (Video link) Critical Issues impacting the business, unable to reach SAM. India and SAARC Head If unable to get assistance from any of the above levels. INDIA Support Business Hours: Monday To Friday, 09:30 IST to 18:30 IST.
    • Amazon FSX for NetApp ONTAP
      https://kb.netapp.com/Cloud/Amazon_FSX
      Other Resources Recently Created Recently Updated What data is required to troubleshoot SnapCenter issue associated with Amazon FSx for NetApp ONTAP?Mar, 2025 Giveback stuck for a long time in 9.16.1M...Other Resources Recently Created Recently Updated What data is required to troubleshoot SnapCenter issue associated with Amazon FSx for NetApp ONTAP?Mar, 2025 Giveback stuck for a long time in 9.16.1Mar, 2025 The SentinelOne antivirus scan fails with an error code 333300002 for FSx filesystemMar, 2025 iSCSI connectivity lost during upgradeMar, 2025 Discrepancy in Reserved Storage Space on FSx FilesystemMar, 2025 Snapshot restore - "snapmirror delete" not supported for "RST" relationshipsMar, 20…
    • Keystone collector does not upload data with PKIX path validation failed in system logs
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_collector_does_not_upload_data_with_PKIX_path_validation_failed_in_system_logs
      2024-10-15T15:08:02.506Z - 1 cluster uuids collected 2024-10-15T15:08:02.506Z - collecting usage for cluster uuid: 7724258e-4867-11ec-be19-d039ea38fc8c 2024-10-15T15:08:02.538Z - status '500 Internal ...2024-10-15T15:08:02.506Z - 1 cluster uuids collected 2024-10-15T15:08:02.506Z - collecting usage for cluster uuid: 7724258e-4867-11ec-be19-d039ea38fc8c 2024-10-15T15:08:02.538Z - status '500 Internal Server Error' for 'https://10.230.30.31/api/gateways/7724258e-4867-11ec-be19-d039ea38fc8c/private/cli/cluster/identity?fields=uuid%2Cname%2Cserialnumber%2Clocation%2Ccontact'. returned body is: {"error":{"message":"Error while processing the request : 'PKIX path validation failed: java.security.cer…