Skip to main content
NetApp Knowledge Base

Search

  • Filter results by:
    • View attachments
    Searching in
    About 25 results
    • ONTAP displays disk name incorrectly after disk replacement on 9.12.1P4 or 9.13.1
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/disk_name_incorrect_display_after_disk_replacement
      How to fix 'storage disk show' and System Manager showing incorrect disk name.
    • FAS9000 Emergency shutdown after IO card changed from 40Gb NIC to 32Gb FC HBA
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAS9000_Emergency_shutdown_after_IO_card_changed_from_40Gb_NIC_to_32Gb_FC_HBA
      Power off node, replace the 40Gb NIC in slot 1 with a 32Gb FC HBA. After power on, ONTAP prompts chassis temperature is too high then emergency shutdown the node. Dec 29 11:55:19 [node-02:monitor.shut...Power off node, replace the 40Gb NIC in slot 1 with a 32Gb FC HBA. After power on, ONTAP prompts chassis temperature is too high then emergency shutdown the node. Dec 29 11:55:19 [node-02:monitor.shutdown.chassisOverTemp:EMERGENCY]: Chassis temperature is too hot: Temp on I/O Slot1 is critical high. Dec 29 11:57:19 [node-02:monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Temperature critical)
    • Multiple instances of scsi.cmd.pastTimeToLive messages after FAS8300 add IOM6 shelf
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Multiple_instances_of_scsi.cmd.pastTimeToLive_messages_after_FAS8300_add_IOM6_shelf
      Mini-SAS HD Part Number: 112-00431+A0 Mini-SAS HD Type: Passive Copper (unequalized) 5m end_0 Mini-SAS HD Serial Number: 011431565 01.0 : NETAPP X477_TTCRE04TA07 NA02 3807.8GB 520B/sect (37B0A04HF9XC)...Mini-SAS HD Part Number: 112-00431+A0 Mini-SAS HD Type: Passive Copper (unequalized) 5m end_0 Mini-SAS HD Serial Number: 011431565 01.0 : NETAPP X477_TTCRE04TA07 NA02 3807.8GB 520B/sect (37B0A04HF9XC) 01.1 : NETAPP X477_TTCRE04TA07 NA02 3807.8GB 520B/sect (37B0A04LF9XC) 01.2 : NETAPP X477_TTCRE04TA07 NA02 3807.8GB 520B/sect (37B0A04MF9XC) <output truncated> 07.19: NETAPP X477_SMKRE04TA07 NA01 3807.8GB 520B/sect (Z4F1G82Q) 07.20: NETAPP X477_SMKRE04TA07 NA01 3807.8GB 520B/sect (Z4F1GGLG) 07.21: …
    • After disabling automatic SP or BMC update, SPNotConfigured alerts occur periodically
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/False_SPNotConfiguredAlert_with_SP_5.7
      Applies to FAS/AFF Service Processor (SP) Baseboard Management Console (BMC) Issue system controller show reports controller status is degraded. The health monitor triggers the following alert frequen...Applies to FAS/AFF Service Processor (SP) Baseboard Management Console (BMC) Issue system controller show reports controller status is degraded. The health monitor triggers the following alert frequently and clears it: [nphmd: hm.alert.raised:alert]: Alert Id = SPNotConfiguredAlert , Alerting Resource = SP Config raised by monitor controller [nphmd: hm.alert.cleared:notice]: Alert Id = SPNotConfiguredAlert , Alerting Resource = SP Config cleared by monitor controller
    • FAS26xx and FAS27xx controller running in Single-Path HA with no external shelf
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAS26xx_and_FAS27xx_controller_running_in_Single-Path_HA_with_no_external_shelf
      C, SAS, <UP>) Firmware rev: 03.08.09.00 Base WWN: 5:00a098:00e8102:b4 Temperature: Not Available Phy State: [4] Enabled, 12.0 Gb/s [5] Enabled, 12.0 Gb/s [6] Enabled, 12.0 Gb/s [7] Enabled, 12.0 Gb/s ...C, SAS, <UP>) Firmware rev: 03.08.09.00 Base WWN: 5:00a098:00e8102:b4 Temperature: Not Available Phy State: [4] Enabled, 12.0 Gb/s [5] Enabled, 12.0 Gb/s [6] Enabled, 12.0 Gb/s [7] Enabled, 12.0 Gb/s 00.0 : NETAPP X318_SCMNE08TA07 NA00 7486.1GB 520B/sect (xxxxxxxx) 00.1 : NETAPP X318_SCMNE08TA07 NA00 7486.1GB 520B/sect (xxxxxxxx) 00.2 : NETAPP X318_SCMNE08TA07 NA00 7486.1GB 520B/sect (xxxxxxxx) 00.3 : NETAPP X318_SCMNE08TA07 NA00 7486.1GB 520B/sect (xxxxxxxx) 00.4 : NETAPP X318_SCMNE08TA07 NA00…
    • Brocade management UI unreachable via SSH/WEB/SNMP
      https://kb.netapp.com/on-prem/Switches/Brocade-KBs/Brocade_management_UI_unreachable_via_SSH_WEB_SNMP
      Applies to Brocade SAN Switch FOS version lower than v8.2.3a Issue Brocade switch management IP can be pinged. But the SSH window will disappears after entering the username and password, and the web ...Applies to Brocade SAN Switch FOS version lower than v8.2.3a Issue Brocade switch management IP can be pinged. But the SSH window will disappears after entering the username and password, and the web GUI cannot be opened. ONTAP trigger Health Monitor process schm: FabricSwitchUnreachable_Alert Only can execute commands via console port.
    • environment sensors show command returns Warning: Unable to list entries on node
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/environment_sensors_show_command_returns_Warning__Unable_to_list_entries_on_node
      Applies to ONTAP 9 Service Processor(SP) Issue The following errors occur when executing system node environment sensors show command. cluster::> system node environment sensors show Warning: Unable t...Applies to ONTAP 9 Service Processor(SP) Issue The following errors occur when executing system node environment sensors show command. cluster::> system node environment sensors show Warning: Unable to list entries on node nodename. System busy: 7 requests on table "spcc_sp_get_sensor_info" have been pending for 937227 seconds. Error: show failed: System busy: 7 requests on table "spcc_sp_get_sensor_info" have been pending for 937227 seconds. The last completed call took 0 seconds.
    • Switch log collection fails "switch log scp error",switch mgmt port running at 100Mb/s with half-duplex
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Switch_log_collection_fails_switch_log_scp_error_switch_mgmt_port_running_at_100Mbs
      Applies to ONTAP 9 Cisco cluster switch switch health monitor log collection Issue SCP on each Cisco Switch is enabled. Switch log collection is failed with error message "switch log scp error"
    • Jabber errors on ethernet port
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Jabber_errors_on_ethernet_port
      RECEIVE Total frames: 2233m | Frames/second: 247 | Total bytes: 571g Bytes/second: 63198 | Total errors: 11352k | Errors/minute: 75 Total discards: 0 | Discards/minute: 0 | Multi/broadcast: 1962m Non-...RECEIVE Total frames: 2233m | Frames/second: 247 | Total bytes: 571g Bytes/second: 63198 | Total errors: 11352k | Errors/minute: 75 Total discards: 0 | Discards/minute: 0 | Multi/broadcast: 1962m Non-primary u/c: 0 | Errored frames: 0 | Unsupported Op: 0 CRC errors: 0 | Runt frames: 0 | Fragment: 0 Long frames: 4601 | Jabber: 11347k | Length errors: 0
    • Controller fault LED ON with PCI error recorded in SRAM
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Controller_fault_LED_ON_with_PCI_error_recorded_in_SRAM
      All FAS Platform Controller fault LED ON system controller service-event show that PCI error recorded in SRAM on PCIE-3 Check sysconfig -a slot 3 Flash Cache status is ok, and FW is the latest version...All FAS Platform Controller fault LED ON system controller service-event show that PCI error recorded in SRAM on PCIE-3 Check sysconfig -a slot 3 Flash Cache status is ok, and FW is the latest version. sysconfig -a: slot 3: Flash Cache NVMe Serial Number: S3K6NX0K202085 Part Number: 119-00329 Hardware Revision: A0 Firmware Version: NA03 Firmware File: X3311_S000PM963NVM Model Name: X3311A Capacity: 1024 GB State: ok event log show no any error message about Flash Cache sp event log was good
    • HCI compute node stops with hardware related RTFI_HARDWARE_FAILURES error during RTFI
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCI_compute_node_stops_with_hardware_related_RTFI_HARDWARE_FAILURES_error_during_RTFI
      Applies to NetApp HCI H615C compute node Return to Factory Image (RTFI) Issue RTFI of HCI compute node stops with the following error: [NUM_DRIVES_INTERNAL] mismatch -- actual=[1] >= expect=[2] There ...Applies to NetApp HCI H615C compute node Return to Factory Image (RTFI) Issue RTFI of HCI compute node stops with the following error: [NUM_DRIVES_INTERNAL] mismatch -- actual=[1] >= expect=[2] There are 1 hardware related RTFI_HARDWARE_FAILURES hardware_check failed