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    • Unable to add new user to OneDrive backup
      https://kb.netapp.com/Legacy/SaaS_Backup/Unable_to_add_new_user_to_OneDrive_backup
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) OneDrive for Business (OD4B) Issue Unable to add a new user to an OD4B backup. Get error in the SaaS console "Drive not found"
    • OneDrive backup fails with error Cannot insert duplicate key in unique index '_id'
      https://kb.netapp.com/Legacy/SaaS_Backup/OneDrive_backup_fails_with_error_Cannot_insert_duplicate_key_in_unique_index_id
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) OneDrive (OD4B) Backup Issue OD4B backup fails with the error Cannot insert duplicate key in unique index '_id'
    • SaaS backups failing after adding new service accounts
      https://kb.netapp.com/Legacy/SaaS_Backup/SaaS_backups_failing_after_adding_new_service_accounts
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) SharePoint Online (SPO) OneDrive for Business (OD4B) O365 Groups Issue After configuring new service groups in SaaS backup, the above backups are...Applies to SaaS Backup for Microsoft Office 365 (SaaS) SharePoint Online (SPO) OneDrive for Business (OD4B) O365 Groups Issue After configuring new service groups in SaaS backup, the above backups are failing The service accounts have Exchange Admin, Sharepoint Admin and App Impersonation permissions Error in SaaS Backup UI: Internal error. Please contact NetApp support
    • License count not matching between "used" and "remaining" SaaS users
      https://kb.netapp.com/Legacy/SaaS_Backup/License_count_not_matching_between_used_and_remaining_SaaS_users
      Applies to SaaS Backup for Microsoft Office 365 Exchange Online OneDrive for Business (OD4B) Issue SaaS UI shows 93 active users instead of expected 78 No users under SaaS Purged List (deleted user hi...Applies to SaaS Backup for Microsoft Office 365 Exchange Online OneDrive for Business (OD4B) Issue SaaS UI shows 93 active users instead of expected 78 No users under SaaS Purged List (deleted user history)
    • OneDrive backups fail with "User drive does not exist" error
      https://kb.netapp.com/Legacy/SaaS_Backup/OneDrive_backups_fail_with_User_drive_does_not_exist_error
      Applies to SaaS Backup Issue SaaS Backup jobs for OneDrive fail for user drives with error, "User drive does not exist".
    • User(s) OneDrive not backed up
      https://kb.netapp.com/Legacy/SaaS_Backup/User_s_OneDrive_not_backed_up
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) OneDrive for Business (OD4B) Issue User(s) OD4B fails to be picked up for backup. Other users' OD4B are being backed up User will be in UnProtect...Applies to SaaS Backup for Microsoft Office 365 (SaaS) OneDrive for Business (OD4B) Issue User(s) OD4B fails to be picked up for backup. Other users' OD4B are being backed up User will be in UnProtected and will see the error "Drive not found" in SaaS Portal => Services => OneDrive for Business => MySites When attempting to move to a Protected Tier, get the error "Error while performing group operation. No matching entity to apply the rule. The selected entity might already been deleted"