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SaaS backups failing after adding new service accounts

  1. Last updated
    Dec 15, 2021
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157
Visibility:
Public
Votes:
3
Category:
saas-backup
Specialty:
legacy
Last Updated:
12/15/2021, 2:10:16 PM

Applies to

  • SaaS Backup for Microsoft Office 365 (SaaS)
  • SharePoint Online (SPO)
  • OneDrive for Business (OD4B)
  • O365 Groups

Issue

  • After configuring new service groups in SaaS backup, the above backups are failing
  • The service accounts have Exchange Admin, Sharepoint Admin and App Impersonation permissions
  • Error in SaaS Backup UI:

Internal error. Please contact NetApp support

 

 

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