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HCC FW upgrade fails with "Not able to collect all upgrade related logs from Serial-Over-Lan output"

Last Updated:

Applies to

  • NetApp H410C
  • Hybrid Cloud Control (HCC) upgrade
  • Compute firmware (FW) bundle 2.76.x and 2.174.0 
  • Management services for Element software up to 2.19


  • On HCC Compute Firmware page: Upgrade error
  • HCC upgrade logs: "Not able to collect all upgrade related logs from Serial-Over-Lan output"
    More logs in Additional Information
  • False positive as FW revisions are showing on latest version


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