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Snap Manager for SQL backups fail with error A nonrecoverable I/O error occurred

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Category:
snapmanager-for-microsoft-sql-server
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Applies to

  • SnapDrive 7.x
  • Snap Manager for SQL 7.x
  • VSC 4.x and 6.x
  • VMDK disks using by SQL databases

Issue

Snap Manager for SQL snapshot create fails due to hardcoded timeout value of 12 minutes.

Error Code: 0xc004084f 
Snapshot creation the specified LUN timed out.[04:03:14.887]  [SQLSERVER1] Begin to create snapshot...

[04:03:36.380]  [SQLSERVER1] SnapDrive is ready to create snapshot.
[04:03:36.408]  [SQLSERVER1] Create Snapshot Now [SQLSERVER : ReportServerTempDB]...
[04:03:36.408]  [SQLSERVER1] Create Snapshot Now [SQLSERVER : ReportServer]...
[04:03:36.412]  [SQLSERVER1] Create Snapshot Now [SQLSERVER : database1]...

[04:03:36.412]  [SQLSERVER1] All VDI backup threads completed snapshot preparation and databases IO are frozen for snapshot.

[04:03:36.412]  [SQLSERVER1] SnapManager are ready to create snapshot...
[04:15:36.439]  [SQLSERVER1] Wait for snapshot completion timeout
[04:15:36.709]  [SQLSERVER1] Wait for snapshot completion timeout
[04:15:36.709]  [SQLSERVER1] Wait for snapshot completion timeout
[04:15:36.713]  [SQLSERVER1] Error encountered when executing sql command:
[04:15:36.713]  [SQLSERVER1] Msg 3271, SevLevel 16, State 1, SQLState 42000

[04:15:36.713]  [SQLSERVER1] [Microsoft][ODBC SQL Server Driver][SQL Server]A nonrecoverable I/O error occurred on file "NTAPDEV__SQLSERVER_database1:" 995(The I/O operation has been aborted because of either a thread exit or an application request.).
[04:15:36.713]  [SQLSERVER1] Msg 3013, SevLevel 16, State 1, SQLState 42000

[04:15:36.714]  [SQLSERVER1] [Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally.
[04:15:36.714]  [SQLSERVER1] Error encountered when executing sql command:
[04:15:36.714]  [SQLSERVER1] Msg 3271, SevLevel 16, State 1, SQLState 42000

[04:15:36.714]  [SQLSERVER1] [Microsoft][ODBC SQL Server Driver][SQL Server]A nonrecoverable I/O error occurred on file "NTAPDEV__SQLSERVER_ReportServer:" 995(The I/O operation has been aborted because of either a thread exit or an application request.).
[04:15:36.714]  [SQLSERVER1] Msg 3013, SevLevel 16, State 1, SQLState 42000

[04:15:36.717]  [SQLSERVER1] Error Code: 0xc004084f 
Snapshot creation the specified LUN timed out.

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