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SnapManager for Oracle backups fail to connect to spawned helper process

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snapmanager-for-oracle
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Last Updated:

Applies to

SnapManager for Oracle (SMO)

Issue

SMO backups fail with the error:
 
Cannot perform operation: Backup Create. Root cause: REMOTE-00005: Timeout of 60.0 seconds trying to connect to spawned helper process.
[ERROR] REMOTE-00005: Timeout of 60.0 seconds trying to connect to spawned helper process.
[ERROR] EXE-00003: Killing spawned process for command: ./bin/launch-java com.netapp.common.remote.RemoteObjectFactoryImpl <RemoteIP> <PortNum>
[ERROR] SMO-13032: Cannot perform operation: Backup Create. Root cause: REMOTE-00005: Timeout of 60.0 seconds trying to connect to spawned helper process.
[ERROR] SMO-13048: Backup Create Operation Status: FAILED

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