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SnapDrive unable to see drives in GUI

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snapdrive-for-windows
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legacy
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Applies to

  • SnapManager for Hyper-V (SMHV)
  • SnapDrive for Windows (SDW)

Issue

  • SDW is not able to enumerate LUNs in the GUI and SMHV backup fails with error:

Failed to take backup of VM <VM_name>[Hyper-V] as SnapDrive for Windows is unable to enumerate the following components(s) : (Snapshot location is not valid. This could mean the VM may have an unsupported storage configuration. Please confirm that VM's snapshot file location reside on NetApp storage.) for the VM on Hyper-V host <hostname>
Either the specified VM(s) are not present or they cannot be backed up online
Backup task: failed to complete

  • Transport protocol settings (TPS) are configured correctly.
  • Drives are functionating and can be accessed through File Explorer
  • SMHV backups fail.

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