Skip to main content
NetApp Knowledge Base

SMHV backup failed with error"An error occured while renaming snapshots after backup operation"

  1. Last updated
  2. Save as PDF
Views:
65
Visibility:
Public
Votes:
4
Category:
snapmanager-for-hyper-v
Specialty:
legacy
Last Updated:

Applies to

  • SnapManager for Hyper-V (SMHV)
  • SnapDrive for Windows (SDW)

Issue

The SMHV backup fails to rename snapshots after the backup operation with the following error:
 
SMHV Job log:
 
[2023/01/02 AM 04:35:27, (139)] An error occured while renaming snapshots after backup operation.
[2023/01/02 AM 04:35:27, (139)] Backup task: failed to complete
[2023/01/02 AM 04:35:27, (139)] AutoSupport is disabled, AutoSupport update will not be performed
[2023/01/02 AM 04:35:27, (139)] An error occured while creating the hyper-V backup.
[2023/01/02 AM 04:35:27, (139)] Backup task failed to succeed. An error occured while renaming snapshots after backup operation.
[2023/01/02 AM 04:35:27, (139)] An error occurred while processing the backup.
 An error occured while renaming snapshots after backup operation.
 
Snpdrvdbg.log:
 
01/02-04:35:40.619         PID:2372              TID:14544           SDAPISnapshotServiceImp.h@1790                              entered SDSnapshot_11::SDSnapshotsRename
01/02-04:35:40.621         PID:2372              TID:14544           SDAPISnapshotServiceImp.h@1832                              SDSnapshot_11::SDSnapshotsRename: marshalling managed to native...total managed=1
01/02-04:35:40.622         PID:2372              TID:14544           SDAPISnapshotServiceImp.h@1835                              SDSnapshot_11::SDSnapshotsRename: marshalled managed to native
01/02-04:35:40.622         PID:2372              TID:14544           snapshot.h@126                             CSnapShot ctor called, m_hAsyncUPHandle at address ea8c3f8
01/02-04:35:40.622         PID:2372              TID:14544           SDAPISnapshotServiceImp.h@1860                              SDSnapshot_11::SDSnapshotsRename: call IID_ISnapShot11::RenameSnapShots()...
01/02-04:35:42.636         PID:2372              TID:14544           filer.cpp@1114                 Unable to get filer version for 'fas8300-san.yc.com'. Error: RPC Error - The RPC server is unavailable. 
01/02-04:35:42.636         PID:2372              TID:14544           localerror.cpp@82                          Is_VDS_ITF_Error(): false.
01/02-04:35:42.636         PID:2372              TID:14544           localerror.cpp@94                          Is_WMI_ITF_Error(): false.
01/02-04:35:42.636         PID:2372              TID:14544           filer.cpp@1115                 Failed to get Data ONTAP version running on the storage system fas8300-san.yc.com. as it is not reachable. Ensure proper network connectivity and make sure the name resolution is working properly.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.