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User(s) OneDrive not backed up

Last Updated:

Applies to

  • SaaS Backup for Microsoft Office 365 (SaaS)
  • OneDrive for Business (OD4B)


  • User(s) OD4B fails to be picked up for backup.
  • Other users' OD4B are being backed up
  • User will be in UnProtected and will see the error "Drive not found" in SaaS Portal => Services => OneDrive for Business => MySites
  • When attempting to move to a Protected Tier, get the error "Error while performing group operation. No matching entity to apply the rule. The selected entity might already been deleted"



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