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    • https://kb.netapp.com/Legacy/SaaS_Backup/SaaS_backup_impersonation_error__The_account_do_not_have_permission_to_impersonate_for_this_mailbox
      Applies to SaaS Backup for Microsoft Office 365 Microsoft Office 365 Issue SaaS backup fails with the error "The account do not have permission to impersonate for this mailbox"
    • https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/Microsoft_Graph_Export_API_support
      Microsoft Graph Export API for Teams chats are protected APIs no longer accessible via SaaS Backup. Microsoft Graph Export API for Teams are available through a paid model (Graph license). SaaS Backup...Microsoft Graph Export API for Teams chats are protected APIs no longer accessible via SaaS Backup. Microsoft Graph Export API for Teams are available through a paid model (Graph license). SaaS Backup users who wish to back up Teams message data are advised to familiarize themselves with Graph Export API access notes, license and costs involved. Note: The Microsoft Graph Export API for Teams is currently not supported in Microsoft 365 US Government, Germany, and China regions.
    • https://kb.netapp.com/Legacy/SaaS_Backup/O365_Groups_backup_fails_with_no_user_mailbox
      Applies to NetApp SaaS Backup for Microsoft 365 (SB) Office 365 Groups (O365 Groups) Issue Office 365 Groups backup fails with the below error: Backup cannot be completed as there is no user with mail...Applies to NetApp SaaS Backup for Microsoft 365 (SB) Office 365 Groups (O365 Groups) Issue Office 365 Groups backup fails with the below error: Backup cannot be completed as there is no user with mailbox to be impersonated
    • https://kb.netapp.com/Legacy/SaaS_Backup/After_purging_cycle_is_done_active_count_still_shows_2_users
      Applies to SaaS Backup for Microsoft Office 365 Issue After purging cycle is done, active count still shows 2 users
    • https://kb.netapp.com/Legacy/SaaS_Backup/Azure_AD_Security_group_filter_fails_to_show_results
      Applies to SaaS Backup for Microsoft Office 365 Issue Unable to see any filter results for an Azure Active Directory (AD) security group after adding the group in Account Settings
    • https://kb.netapp.com/Legacy/SaaS_Backup/SaaS_backups_for_Office_365__How_much_is_total_amount_of_data_being_backed_up
      Applies to SaaS Backup for Office 365 Answer This currently cannot be found from the UI, but needs to be calculated in the backend. Please contact NetApp Technical Support or log into the NetApp Suppo...Applies to SaaS Backup for Office 365 Answer This currently cannot be found from the UI, but needs to be calculated in the backend. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance. Additional Information additionalInformation_text
    • https://kb.netapp.com/Legacy/SaaS_Backup/The_user_s_Drive_not_found_when_listing_unprotected_SaaS_OneDrive_users
      Applies to SaaS Backup for Microsoft Office 365 Microsoft OneDrive for Business (OD4B) Issue When listing unprotected OD4B users, The User's drive was not found warning is displayed on users who have ...Applies to SaaS Backup for Microsoft Office 365 Microsoft OneDrive for Business (OD4B) Issue When listing unprotected OD4B users, The User's drive was not found warning is displayed on users who have active OD4B drives
    • https://kb.netapp.com/Legacy/SaaS_Backup/How_to_release_a_user_license_in_SaaS_Backup
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Description How to release a user license in SaaS Backup
    • https://kb.netapp.com/Legacy/SaaS_Backup/SPO_sync_job_fails_with_error_Operation_could_not_be_completed._Please_contact_NetApp_Support_for_additional_details
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) SharePoint Online (SPO) Sync job Issue SPO sync job fails with the error seen in the SaaS backup GUI: Operation could not be completed. Please co...Applies to SaaS Backup for Microsoft Office 365 (SaaS) SharePoint Online (SPO) Sync job Issue SPO sync job fails with the error seen in the SaaS backup GUI: Operation could not be completed. Please contact NetApp Support for additional details
    • https://kb.netapp.com/Legacy/SaaS_Backup/Unable_to_add_new_user_to_OneDrive_backup
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) OneDrive for Business (OD4B) Issue Unable to add a new user to an OD4B backup. Get error in the SaaS console "Drive not found"
    • https://kb.netapp.com/Legacy/SaaS_Backup/Duplicate_users_displayed_in_SaaS_Backup
      Applies to SaaS Backups Issue There are duplicate users listed in SaaS Backup