Skip to main content
NetApp Knowledge Base

SMBR failing with "Command Mount-SdSnapshot failed" cause by missing Powershell Module

Last Updated:

Applies to

  • Single Mailbox Recovery (SMBR)
  • SnapCenter Plug-in for Windows (SCW)
  • SnapCenter Plug-in for Exchange (SCE)
  • SnapDrive for Windows (SDW)


  • During recovery when you select Mount/Launch button the GUI will display:
    "Command Mount-SdSnapshot failed. Please contact technical support representative"
  • SnapshotManager.log might include the one of the following statement:
    1. A parameter cannot be found that matches parameter name 'AutopickMountPoint'.Exception stack: 
    2. ERROR ao - Command execution error: FullyQualifiedErrorId: System.ArgumentExceptionException message: Input path '<LUN_Path>'  is not supported :Exception stack: 
  • System.Management.Automation.CommandNotFoundException:


    The command "Open-SmConnection" is not recognized as the name of a cmdlet, a function, a script file or an executable program. Check the spelling of the command, and if the path is correct (if contained), and retry the command.







Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.