IOPS and latency data missing when VMware vCenter is added to Active IQ Unified Manager

Applies to

Active IQ Unified Manager (AIQUM) 9.7 OVA

Issue

• In the web UI, when vCenter is added to AIQUM, IOPS and latency information is missing as per screenshot

• The following error will be in the au.log file
  • Please use the How to Collect Support Bundle in OVA/RHEL KB article to obtain the au.log file
  • The au.log file is located in the /support_bundle_name/acquisition/ directory

2020-03-06 00:29:03,673 INFO  [pool-3-thread-3147] c.n.c.v.VMWareServiceFactory (VMWareServiceFactory.java:41) - Creating the vmware service for the url https://<your_hostname> 
2020-03-06 00:29:05,673 INFO  [pool-3-thread-3147] c.o.s.a.d.v.VSCOCIEDataSource (VSCOCIEDataSource.java:185) - Successfully retrieved the ServiceContent from vCenter: <your_hostname>
2020-03-06 00:29:06,333 ERROR [pool-3-thread-3147] c.o.s.a.d.v.b.VirtualDiskBuilder (VirtualDiskBuilder.java:145) - Error while building virtual disk config data for vCenter hdc-vcenter01.corp.local java.lang.NullPointerException

2020-03-06 00:29:06,333 ERROR [pool-3-thread-3147] c.o.s.a.d.v.b.VmBuilder (VmBuilder.java:175) - Error while building vm config data for vcenter <your_hostname> java.lang.NullPointerException

2020-03-06 00:29:06,363 ERROR [pool-3-thread-3147] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:243) - hdc-vcenter01.corp.local [Internal error] - The vCenter data cannot be processed. ([Device name General Device]: The vCenter data cannot be processed.)

• The log_vscfoundation_<host ip>_sample.log file is located in the /var/log/ocie/recording directory.

2020-03-06 08:39:37,732 INFO  [pool-3-thread-2] c.n.c.v.VMWareServiceFactory (VMWareServiceFactory.java:41) - Creating the vmware service for the url https://<your_hostname> 
2020-03-06 08:39:50,143 ERROR [pool-3-thread-2] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:241) - hdc-vcenter01.corp.local [Internal error] - The vCenter data cannot be processed. ([Device name General Device]: The vCenter data cannot be processed.) com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: The vCenter data cannot be processed.
    at com.onaro.sanscreen.acquisition.datasource.vsc_ocie.builders.VmBuilder.build(VmBuilder.java:176) ~[au-datasource-vscfoundation.jar:9.7.0-2019.12.J3219]
    at com.onaro.sanscreen.acquisition.datasource.vsc_ocie.VSCOCIEDataSource.transformObjectsToHierarchy(VSCOCIEDataSource.java:358) ~[au-datasource-vscfoundation.jar:9.7.0-2019.12.J3219]
    at com.onaro.sanscreen.acquisition.datasource.vsc_ocie.VSCOCIEDataSource.doFoundation(VSCOCIEDataSource.java:206) ~[au-datasource-vscfoundation.jar:9.7.0-2019.12.J3219]
    at com.onaro.sanscreen.acquisition.vscfoundation.datasource.VSCFoundationPackage.pollNow(VSCFoundationPackage.java:206) ~[au-package-vscfoundation.jar:9.7.0-2019.12.J3219]
    at com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource.run(BaseDataSource.java:264) [au-framework.jar:9.7.0-2019.12.J3219]
    at com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceManager$PollLogic.run(DataSourceManager.java:691) [au-framework.jar:9.7.0-2019.12.J3219]
    at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.SchedulerTask.runLogic(SchedulerTask.java:91) [au-framework.jar:9.7.0-2019.12.J3219]
    at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.Scheduler$LogicWrapper.run(Scheduler.java:271) [au-framework.jar:9.7.0-2019.12.J3219]
    at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) [?:?]
    at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
    at java.base/java.lang.Thread.run(Thread.java:834) [?:?]