Skip to main content
NetApp Knowledge Base

mNode Telemetry Service log shows “WARNING Mnode /about returned mnode_host_ip=unknown”

Views:
89
Visibility:
Public
Votes:
0
Category:
netapp-hci
Specialty:
hci
Last Updated:

Applies to

  • Management Node (mNode)
  • Management Services 2.20

Issue

mNode Telemetry Service receives "Connection refused" error and Mnode /about shows “mnode_host_ip=unknown”

2022-08-17T15:32:27.312Z |     1 | 167150003 |    MainProcess-MainThread         |            mnode_models:35   | WARNING | Mnode /about returned mnode_host_ip=unknown defaulting to "127.0.0.1"
2022-08-17T15:37:26.706Z |     1 | 167449397 |    MainProcess-mnode-api-thread_4 |                __init__:97   | INFO    | mnocde url = http://mnode/1/assets
2022-08-17T15:37:26.707Z |     1 | 167449397 |    MainProcess-mnode-api-thread_0 |                __init__:97   | INFO    | mnocde url = https://127.0.0.1/inventory/1/installations/c91b15a3-1f51-402e-9d64-c9944c472a00
2022-08-17T15:37:26.840Z |     1 | 167449531 |    MainProcess-MainThread         |        mnode_api_client:202  | ERROR   | Failed to get json from mNode API url=https://127.0.0.1/inventory/1/installations/c91b15a3-1f51-402e-9d64-c9944c472a00
Traceback (most recent call last):
  File "/usr/lib/python3.8/site-packages/urllib3/connection.py", line 169, in _new_conn
    conn = connection.create_connection(
  File "/usr/lib/python3.8/site-packages/urllib3/util/connection.py", line 96, in create_connection
    raise err
  File "/usr/lib/python3.8/site-packages/urllib3/util/connection.py", line 86, in create_connection
    sock.connect(sa)
ConnectionRefusedError: [Errno 111] Connection refused

The problem is that the mnode_host_ip is "unknown". The "https://[mNodeIP]/mnode/1/about" will show the value:

{
    "os_version": "SolidFire Element Software 12.3",
    "docker_version": "18.09.8",
    "eula_accepted": false,
    "version": "1.4.81",
    "mnode_host_ip": "unknown",
    "mnode_bundle_version": "2.20.69",
    "authorize_url": "https://10.196.127.85/auth/connect/authorize",
    "eula_accepted_date": "",
    "token_url": "https://10.196.127.85/auth/connect/token"
}

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.