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mNode Telemetry Service log shows “WARNING Mnode /about returned mnode_host_ip=unknown”

Last Updated:

Applies to

  • Management Node (mNode)
  • Management Services 2.20


mNode Telemetry Service receives "Connection refused" error and Mnode /about shows “mnode_host_ip=unknown”

2022-08-17T15:32:27.312Z |     1 | 167150003 |    MainProcess-MainThread         |            mnode_models:35   | WARNING | Mnode /about returned mnode_host_ip=unknown defaulting to ""
2022-08-17T15:37:26.706Z |     1 | 167449397 |    MainProcess-mnode-api-thread_4 |                __init__:97   | INFO    | mnocde url = http://mnode/1/assets
2022-08-17T15:37:26.707Z |     1 | 167449397 |    MainProcess-mnode-api-thread_0 |                __init__:97   | INFO    | mnocde url =
2022-08-17T15:37:26.840Z |     1 | 167449531 |    MainProcess-MainThread         |        mnode_api_client:202  | ERROR   | Failed to get json from mNode API url=
Traceback (most recent call last):
  File "/usr/lib/python3.8/site-packages/urllib3/", line 169, in _new_conn
    conn = connection.create_connection(
  File "/usr/lib/python3.8/site-packages/urllib3/util/", line 96, in create_connection
    raise err
  File "/usr/lib/python3.8/site-packages/urllib3/util/", line 86, in create_connection
ConnectionRefusedError: [Errno 111] Connection refused

The problem is that the mnode_host_ip is "unknown". The "https://[mNodeIP]/mnode/1/about" will show the value:

    "os_version": "SolidFire Element Software 12.3",
    "docker_version": "18.09.8",
    "eula_accepted": false,
    "version": "1.4.81",
    "mnode_host_ip": "unknown",
    "mnode_bundle_version": "2.20.69",
    "authorize_url": "",
    "eula_accepted_date": "",
    "token_url": ""


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