Skip to main content
NetApp Knowledge Base

VVOL datastores go offline by upgrading to vSphere 8

Last Updated:

Applies to

  • VMware vCenter server 8
  • NetApp VASA Provider
  • Element 12.0 - 12.5
  • Element 12.7 and later relase which are upgraded from Element 12.0 - 12.5


  • Cannot add VASA Provider to vSphere 8
  • Inaccessible to VVOL Datastores after upgrading to vSphere 8
  • When the issue occur, following error message is generated on​ sps.log of vCenter Server.

(vmodl.fault.SystemError) { faultCause = null, faultMessage = null, reason = Unable to serialize response for method queryInfo }


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.