Skip to main content
NetApp Knowledge Base

Unable to Power ON one of the H410C node in the chassis and Power supply not detected

Last Updated:

Applies to

  • NetApp HCI
  • H410C


  • One H410C node is not powering ON. All the other nodes in the chassis are fine.
  • Repeated PSU alerts logged in the node's BMC ->Health Evet Log:
    • Power Supply Failure Detected - Asserted
    • Power Supply Failure Detected - Deasserted
  • In BMC ->Server Health -> Sensor Reading, Power supply unit (PSU) status shows Not Present
  • In BMC ->Server Health -> Power source, Power supply Status is OK and Green
  • Attempted to reseat the compute node, still the node doesn't power ON

NOTE: PSU status screenshots are in Additional Information 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.