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SnapVault backups are not working after rebooting the AltaVault appliance

  1. Last updated
    Nov 15, 2023
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Category:
altavault
Specialty:
legacy
Last Updated:
11/15/2023, 10:32:52 AM

Applies to

  • AltaVault
  • SnapVault
  • ONTAP 9

Issue

  • ONTAP cluster and AltaVault were gracefully shut down for the power maintenance activity, however, the SnapVault backups stopped working after the reboot.
  • On the homepage of  AltaVault GUI, under 'cloud information', the status shows as 'not connected'.
  • The 'SnapMirror Service' section is not shown at the home page at all.
  • Running ‘snapmirror show -fields last-transfer-error’ at ONTAP CLI shows an error: Failed to establish connection with remote endpoint "xxx.xxx.xxx.xx". The endpoint is the AltaVault data interface and the ping from ONTAP to this IP fails as well.

 

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