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AutoSupport Message: AltaVault Disk Failed ALERT

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Applies to

  • AltaVault Physical Appliances: AVA400 & AVA800
  • NetApp Cloud Backup (AltaVault) 
  • Disk Drives

Issue

  • This example is from an AltaVault AVA400

Note: Disk drive model number will vary between an AVA400 (the above example) and AVA800

  • When a disk fails, the Shelf serial number, slot, disk model, firmware, and disk serial number are part of the message
  • These examples are associated with: 
    • Shelf serial number SHJGD1629000111
    • Slot 0
    • Model NETAPP X320_SMEGX04TA07
    • Firmware NA00
    • Disk Serial Number Z1ZASC3P

AVADSF:AltaVault Notification from cag-qaa-ava01 (Disk Failed: Shelf S/N SHJGD1629000111, Slot 0, Model NETAPP X320_SMEGX04TA07 NA00, Disk S/N Z1ZASC3P) ALERT
AltaVault messages:

Jan 17 16:03:46 localhost asupd[9387]: [mgmtd.INFO]: Generating ASUP 'AltaVault Notification from cag-qaa-ava01 (Disk Failed: Shelf S/N SHJGD1629000111, Slot 0, Model NETAPP X320_SMEGX04TA07 NA00, Disk S/N Z1ZASC3P) ALERT'  

  • Event examples from the messages file:

Dec  5 22:27:37 localhost kernel:[12551.359088] sd 1:2:1:0: [sdb] Unhandled error code
Dec  5 22:27:37 localhost kernel:[12551.359092] sd 1:2:1:0: [sdb]  
Dec  5 22:27:37 localhost kernel:[12551.359094] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
Dec  5 22:27:37 localhost kernel:[12551.359095] sd 1:2:1:0: [sdb] CDB:
Dec  5 22:27:37 localhost kernel:[12551.359096] Read(16): 88 00 00 00 00 00 00 00 50 00 00 00 00 40 00 00
Dec  5 22:27:37 localhost kernel:[12551.359103] end_request: I/O error, dev sdb, sector 20480

Dec  5 22:27:37 localhost kernel:[12551.359104] quiet_error: 10 callbacks suppressed
Dec  5 22:27:37 localhost kernel:[12551.359106] Buffer I/O error on device sdb1, logical block 0
Dec  5 22:27:37 localhost kernel:[12551.359109] Buffer I/O error on device sdb1, logical block 1
Dec  5 22:27:37 localhost kernel:[12551.359110] Buffer I/O error on device sdb1, logical block 2
Dec  5 22:27:37 localhost kernel:[12551.359111] Buffer I/O error on device sdb1, logical block 3
Dec  5 22:27:37 localhost kernel:[12551.359112] Buffer I/O error on device sdb1, logical block 4
Dec  5 22:27:37 localhost kernel:[12551.359113] Buffer I/O error on device sdb1, logical block 5
Dec  5 22:27:37 localhost kernel:[12551.359115] Buffer I/O error on device sdb1, logical block 6
Dec  5 22:27:37 localhost kernel:[12551.359116] Buffer I/O error on device sdb1, logical block 7

 

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