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Unable to access the Backup/Restore tab in BlueXP

  1. Last updated
    Nov 9, 2023
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54
Visibility:
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Category:
cloud-manager
Specialty:
cloud
Last Updated:
11/9/2023, 8:52:56 AM

Applies to

  • BlueXP
  • Cloud Backup Services (CBS)

Issue

  • BlueXP > Backup and Recovery tab shows blank with errors: Forbidden or Canvas is empty
  • Backups were configured and working
  • Failure when checking deployment status, java.util.concurrent.TimeoutException: Request timeout to not-connected after 5000 ms error is seen on SERVER.LOG
  • Failed to receive signing key JwksError: Forbidden and Received error status: undefined and error message: Forbidden on request: GET... error is seen in CBS.LOG

 

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