Skip to main content
NetApp Knowledge Base

Unable to access the Backup/Restore tab in BlueXP

  1. Last updated
  2. Save as PDF
Views:
58
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
cloud
Last Updated:

Applies to

  • BlueXP
  • Cloud Backup Services (CBS)

Issue

  • BlueXP > Backup and Recovery tab shows blank with errors: Forbidden or Canvas is empty
  • Backups were configured and working
  • Failure when checking deployment status, java.util.concurrent.TimeoutException: Request timeout to not-connected after 5000 ms error is seen on SERVER.LOG
  • Failed to receive signing key JwksError: Forbidden and Received error status: undefined and error message: Forbidden on request: GET... error is seen in CBS.LOG

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.