Troubleshooting: Cloud Volumes ONTAP HA: Mediator Security Group

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Category:: cloud-volumes-ontap-cvo

Specialty:: ds_cvo

Last Updated:

Applies to

HA Cloud Volumes ONTAP

Issue

Security Group issues: A common problem in mediator issues is when customer modifies Security Groups (SG), which are created by default in AWS by OnCommand Cloud Manager.
When adding external route table, following error occurs:

An error occurred while saving route tables: Failed to create external route table "rtb-6dfa8106". The system encountered a timeout waiting for the mediator to complete the operation

Check mediator status first in AWS console and OCCM.

The mediator status is up in OCCM:

Cloud Volumes ONTAP HA: Mediator Security Group

Check statusf or mailbox disks of mediator. In following example, it is up/up.

mynodename::> set -privilege advanced mynodename::*> storage iscsi-initiator show Status Node Type Label Target Portal Target Name Admin/Op ---- ---- -------- ------------------ -------------------------------- -------- mynodename-01 mailbox mediator 172.30.0.50 iqn.2012-05.local:mailbox.target.R6cXd up/up partner partner 172.30.4.19:65200 iqn.2012-06.com.bsdctl:target0 up/up mynodename-02 mailbox mediator 172.30.0.50 iqn.2012-05.local:mailbox.target.R6cXd up/up partner partner 172.30.14.225:65200 iqn.2012-06.com.bsdctl:target0 up/up 4 entries were displayed.