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Insight Cisco datasource fails with "Failed to discover the USM Engine ID"

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oncommand-insight
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oci
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Applies to

  • OnCommand Insight
  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • Cisco Switch datasource

Issue

OnCommand Insight or DII reports an error collecting from the datasource similar to the following:

Failed to discover the USM Engine ID at xx.xx.xx.xx/161. Please check if the device is online.

 

The acquisition logs show the following error:

2022-07-21 17:36:15,465 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] Error 1 out of 1: <datasource_name> [Error connecting] - Failed to discover the USM Engine ID at xx.xx.xx.xx/161. Please check if the device is online. ([Device name xx.xx.xx.xx]

 

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