Unable to download databroker logs from BlueXP
Applies to
- BlueXP
- Cloud Sync
Issue
- Databroker logs fail to download through BlueXP UI with error:
- Databroker logs can be collected through CLI.
- From the logs, the following error can be seen:
[2023-xx-xx] [ERROR] [MASTER] [0] [xxxxx] Failed to upload data broker logs Error: Client network socket disconnected before secure TLS connection was established
at connResetException (node:internal/errors:xxx:xx)
at TLSSocket.onConnectEnd (node:_tls_wrap:xxxx:xx)
at TLSSocket.emit (node:events:xxx:xx)
at TLSSocket.emit (node:domain:xxx:xx)
at endReadableNT (node:internal/streams/readable:xxxx:xx)
at processTicksAndRejections (node:internal/process/task_queues:xx:xx) {
code: 'ECONNRESET',
path: null,
host: 'sts.us-east-1.amazonaws.com',
port: 443,
localAddress: undefined,
name: 'TimeoutError',
{{ '$metadata':{ attempts: 3, totalRetryDelay: 148 }}}
}