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Unable to download databroker logs from BlueXP

Last Updated:

Applies to

  • BlueXP
  • Cloud Sync


  • Databroker logs fail to download through BlueXP UI with error:
    Unable to download databroker logs from BlueXP
  • Databroker logs can be collected through CLI.
  • From the logs, the following error can be seen:

    [2023-xx-xx] [ERROR] [MASTER] [0] [xxxxx] Failed to upload data broker logs Error: Client network socket disconnected before secure TLS connection was established
        at connResetException (node:internal/errors:xxx:xx)
        at TLSSocket.onConnectEnd (node:_tls_wrap:xxxx:xx)
        at TLSSocket.emit (node:events:xxx:xx)
        at TLSSocket.emit (node:domain:xxx:xx)
        at endReadableNT (node:internal/streams/readable:xxxx:xx)
        at processTicksAndRejections (node:internal/process/task_queues:xx:xx) {
      code: 'ECONNRESET',
      path: null,
      host: '',
      port: 443,
      localAddress: undefined,
      name: 'TimeoutError',
    {{  '$metadata':

    { attempts: 3, totalRetryDelay: 148 }


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