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Unable to create sync relationship and getting permission denied for SMB source

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Category:
cloud-sync
Specialty:
cloud
Last Updated:

Applies to

  • Cloud Sync
  • SMB/CIFS

Issue

  • Unable to create cloud sync relationship and it failed with mount error:

[2024-09-09T16:39:22.215] [INFO] [MASTER] [0] [2815788] Executing command { command: "mount -t cifs //10.xx.xx.xx/'share1' mnt/66d9xxxxxxxxxxxd5de89/14b885d4-d75c-4f87-a523-e8d77527cd9c_src -o domain=domain1,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks", timeout: 20000 }
[2024-09-09T16:39:22.216] [ERROR] [MASTER] [0] [2815788] Failed to execute command Error: Command failed: mount -t cifs //10.xx.xx.xx/'share1' mnt/66d9xxxxxxxxxxxd5de89/14b885d4-d75c-4f87-a523-e8d77527cd9c_src -o domain=domain1,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks
mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)

  • Packet traces can be captured from cloud sync data broker to get more details.

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