Cloud Sync relationship fails to start Sync with mount error(13): Permission denied

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Category:: cloud-sync

Specialty:: nas

Last Updated:

Applies to

NetApp Cloud Sync
CIFS/SMB

Issue

Cloud Sync fails to sync relationships with "mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)"
Cloud sync UI shows "permission denied" errors when data broker attempted to mount the share on it during the sync start.

Data Broker logs show :

[INFO] [MASTER] [0] [1980] Executing command { command: "mount -t cifs //10.xxx.xxx.228/'z2' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_src -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks", timeout: 20000 }

[INFO] [MASTER] [0] [1980] Executing command { command: "mount -t cifs //10.xxx.xxx.230/'z1' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_trg -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks", timeout: 20000 }

[ERROR] [MASTER] [0] [1980] Failed to execute command Error: Command failed: mount -t cifs //10.xxx.xxx.230/'z1' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_trg -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks

mount error(13): Permission denied

Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)

    at ChildProcess.exithandler (child_process.js:383:12)

    at ChildProcess.emit (evnetapps.js:400:28)

    at ChildProcess.emit (domain.js:475:12)

    at maybeClose (internal/child_process.js:1058:16)

    at Process.ChildProcess._handle.onexit (internal/child_process.js:293:5) {

  killed: false,

  code: 32,

  signal: null,

  cmd: "mount -t cifs //10.xxx.xxx.230/'z1' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_trg -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks"

}

[INFO] [MASTER] [0] [1980] SEND MESSAGE: {"message":{"step":"INITIALIZE","relationshipId":"61ed939c5744bedd9f346bc1","status":"FAILED","reason":"mount error(13): Permission denied\nRefer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)\n","source":{"cifs":{"host":"10.xxx.xxx.228","share":"/z2","version":"2.1","provider":"anf","workingEnvironmnetappId":"70xxxx-xxxx-xxx-xxx"}},"target":{"cifs":{"host":"10.xxx.xxx.230","share":"/z1","version":"2.1","provider":"anf","workingEnvironmnetappId":"70xxxx-xxxx-xxx-xxx"}}