BlueXP Copy & Sync transfers still in progress after weeks

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Visibility:: Public

Votes:: 2

Category:: cloud-sync

Specialty:: bluexp

Last Updated:

Applies to

BlueXP Copy & Sync (CS)
Azure NetApp Files (ANF)
CIFS/SMB
NFS

Issue

BlueXP Copy & Sync transfers still in progress after weeks
Data broker Failed logs show operations like open , lstat, mkdir , close etc are failing with I/O error:

[INFO] [SCANNER] [15] [14850] [6xxxxxxxxxxxxxxxxxx] [LIST] FAILED source { cifs: { host: '172.xx.xx.xx', share: '/Cloud', version: '2.1', provider: 'cifs', path: 'path1/path2/path3/path4/dir1' } } and target: { cifs: { host: '10.xx.xx.xx', share: 'share1', version: '2.1', provider: 'anf', workingEnvironmentId: 'bxxxx-xxxxxxx-xxxxxx-xxxxxxx', path: 'Cloud-migration/path1/path2/path3/path4/dir1' } } [Error: EIO: i/o error, lstat 'mnt/6xxxxxxxxxxxxxxxxxx/54xxx-xxxx-xxxx-xxxxxxxxxx_trg/Cloud/path1/path2/path3/path4/dir1/FA_FTNR_Txx.grd'] { errno: -5, code: 'EIO', syscall: 'lstat', path: 'mnt/6xxxxxxxxxxxxxxxxxx/54xxx-xxxx-xxxx-xxxxxxxxxx_trg/Cloud/path1/path2/path3/path4/dir1/FA_FTNR_Txx.grd' }

[INFO] [TRANSFERRER] [6] [14791] [6xxxxxxxxxxxxxxxxxx] [COPY] FAILED: source { cifs: { host: '172.xx.xx.xx', share: '/Cloud', version: '2.1', provider: 'cifs', path: 'path1/path5/dir3/dir5/dir6' } } target: { cifs: { host: '10.xx.xx.xx', share: 'share1', version: '2.1', provider: 'anf', workingEnvironmentId: 'bxxxx-xxxxxxx-xxxxxx-xxxxxxx', path: 'Cloud-migration/path1/path5/dir3/dir5/dir6' } } entry: { path: 'CLP_Txy.xyz', type: 'FILE', size: 4056010, mode: 33206, uid: 0, gid: 0, mtimeSec: 1591020922, creationTimeSec: 1647519516, tempEntryName: '.CLP_Txy.xyz_pRp6Xeg_netapp' } [Error: EIO: i/o error, mkdir 'mnt/6xxxxxxxxxxxxxxxxxx/54xxx-xxxx-xxxx-xxxxxxxxxx_trg/Cloud/path1/path5/dir3/dir5/dir6'] { errno: -5, code: 'EIO', syscall: 'mkdir', path: 'mnt/6xxxxxxxxxxxxxxxxxx/54xxx-xxxx-xxxx-xxxxxxxxxx_trg/Cloud/path1/path5/dir3/dir5/dir6' }

[INFO] [TRANSFERRER] [4] [14776] [6xxxxxxxxxxxxxxxxxx] [COPY] FAILED: source { cifs: { host: '172.xx.xx.xx', share: '/Cloud', version: '2.1', provider: 'cifs', path: 'path7/path2/dir5/dir7/dir8' } } target: { cifs: { host: '10.xx.xx.xx', share: 'share1', version: '2.1', provider: 'anf', workingEnvironmentId: 'bxxxx-xxxxxxx-xxxxxx-xxxxxxx', path: 'Cloud-migration/path7/path2/dir5/dir7/dir8' } } entry: { path: 'sample_file.dat', type: 'FILE', size: 169814281, mode: 33206, uid: 0, gid: 0, mtimeSec: 1591048046, creationTimeSec: 1647519516, tempEntryName: '.sample_file.dat_cJq3Kzn_netapp' } [Error: EIO: i/o error, open 'mnt/6xxxxxxxxxxxxxxxxxx/54xxx-xxxx-xxxx-xxxxxxxxxx_trg/Cloud/path7/path2/dir5/dir7/dir8/.sample_file.dat_cJq3Kzn_netapp'] { errno: -5, code: 'EIO', syscall: 'open', path: 'mnt/6xxxxxxxxxxxxxxxxxx/54xxx-xxxx-xxxx-xxxxxxxxxx_trg/Cloud/path7/path2/dir5/dir7/dir8/.sample_file.dat_cJq3Kzn_netapp' }

[INFO] [TRANSFERRER] [1] [14757] [6xxxxxxxxxxxxxxxxxx] [COPY] FAILED: source { cifs: { host: '172.xx.xx.xx', share: '/Cloud', version: '2.1', provider: 'cifs', path: 'Projects/Petrel Projects/Assam_Reg_Block 4&11_2019.ptd' } } target: { cifs: { host: '10.xx.xx.xx', share: 'share1', version: '2.1', provider: 'anf', workingEnvironmentId: 'bxxxx-xxxxxxx-xxxxxx-xxxxxxx', path: 'Cloud-migration/dir1/dir5/dir6' } } entry: { path: 'xxxxx-xxxxx-xxxx-xxxx.raw', type: 'FILE', size: 7547696, mode: 33206, uid: 0, gid: 0, mtimeSec: 1608704381, creationTimeSec: 1647519518, tempEntryName: '.xxxxx-xxxxx-xxxx-xxxx.raw_ZrLolZX_netapp' } [Error: EIO: i/o error, close] { errno: -5, code: 'EIO', syscall: 'close'}