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Unable to open a support case from BlueXP

  1. Last updated
    Jun 6, 2024
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Category:
cloud-manager
Specialty:
cloud
Last Updated:
6/6/2024, 1:39:02 AM

Applies to

  • NetApp BlueXP
  • Cloud Volumes ONTAP
  • pay as you go (PAYGO)

Issue

When opening a support case from BlueXP, the following error message appears.

The selected system has not yet been registered for support. You can see details on how to register here. or use the in-product chat using serial number XXXX for assistance with this issue.
if the system has already been registered.
ym_open_case_bluexp.png

 

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