Skip to main content
NetApp Knowledge Base

Server failed to authenticate the request

  1. Last updated
  2. Save as PDF
Views:
490
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
bluexp
Last Updated:

Applies to

  • Cloud Manager
  • Cloud Volumes ONTAP
  • Connector

Issue

  • Found below error when opening the volumes list (or when trying to open a Working Environment) for CVO in Cloud Manager:
 
"An error occurred while retrieving volumes for working environment xxxxxxx01: Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature. "
 
  • server.log snippet:
 
2022-06-13 09:21:27,791 UTC ERROR [Working Environment Summary ] [Row14DYn] [ ] [System ] (simplicator-akka.actor.default-dispatcher-33685) [GenerateRoutes:272] Got a failure:
com.netapp.oncloud.simplicator.client.common.SimplicatorException: No accessKey/secretKey key pair defined
at com.netapp.oncloud.simplicator.server.aws.ConcreteAwsService$$anonfun$toCredentialsProvider$1.apply(ConcreteAwsService.scala:1881) ~[server-assembly.jar:3.9.19.1654577366619]
2022-06-13 09:21:27,793 UTC ERROR [Working Environment Summary ] [Row14DYn] [ ] [System ] (simplicator-akka.actor.default-dispatcher-33689) [SimplicatorServerActor:284] ******************** Simplicator request to http://localhost:8080/AwsProtocol/describeRegions failed: No accessKey/secretKey key pair defined
com.netapp.oncloud.simplicator.client.common.SimplicatorException: No accessKey/secretKey key pair defined
at scala.concurrent.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979) [server-assembly.jar:3.9.19.1654577366619]
com.netapp.oncloud.simplicator.client.common.SimplicatorBadRequestException: Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.
at com.netapp.oncloud.simplicator.client.common.SimplicatorBadRequestException$.apply(SimplicatorBadRequestException.scala:6)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.