How to collect HAR file from various browsers

Procedure to collect HAR files from various browsers to help troubleshooting Cloud Manager from GUI.

HAR is the short form for HTTP ARchive format, which tracks all the logging of web browser's interaction with a site.

HAR files can help expedite troubleshooting issues specifically for problems listed below:

Performance Issue: slow page load, timeout when performing certain task
Page rendering : incorrect page format, missing information
It is highly recommended to generate multiple HAR files for comparison. Below are guidelines for effective information gathering:
Generate a HAR file for an unaffected page (without performance issue or page rendering issues).
Generate a HAR file for an affected page. Generate multiple times to get the better average and capture the consistent timing

This procedure may also be followed to help troubleshoot System Manager.

Close all incognito windows in Google Chrome
Open a new incognito window in Google Chrome or click CTRL + Shift + N
Go to View > More Tools > Developers Tools or click CTRL+ Shift + I
In the Developer Tools pane, choose the Network tab.
Check Disable Cache option to prevent caching of resources for this specific page.
Check the Preserve Log checkbox to record all interactions.
Recreate the issue by typing the URL on the open incognito window
Observe logs on Developer Tools Pane > Network tab and notice failure
On the Network tab, Click on down arrow with label Export HAR file
Save the HAR file

Firefox

Close all private windows in Firefox
Open a new private window in Firefox or click CTRL + Shift + P
Go to Hamburger menu in top right corner > More Tools > Web Developer Tools or Click CTRL + Shift + I
Select Network option in Web Developer Tools
Recreate the issue by typing the URL on the open private window
Observe the logs on the open Network tab and notice failure
On the Network tab, Right Click on any of the logs and select Save All as HAR
Save the HAR file
Before sending the HAR file to NetApp support team, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, etc).

Close all private windows in Internet Explorer/Edge.
Open a new private window in Internet Explorer or Click CTRL + Shift + N
Go to Tools > F12 Developer Tools > Network
Ensure Clear entries on navigate is switched off
Recreate the issue by typing the URL on the open private window
Observe the logs on the open Network tab and notice failure
On the Network tab and Select Export as HAR or .Click CTRL + S
Save the HAR file
Before sending the HAR file to NetApp support team, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, etc).

Choose Safari > Preferences, click Advanced, then select Show Develop menu in menu bar
Choose File > Open New Private Window
Choose Develop > Show Web Inspector > Network tab
Recreate the issue by typing the URL on the open private window
Observe the logs on the open Network tab and notice failure
On the Network tab, click Export on the upper right side of the pane
Save the HAR file
Before sending the HAR file to NetApp support team, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, etc).

NOTE: Cloud Manager is best supported on Chrome though it may work on other browsers.

Look in the Chrome Console for any JavaScript errors.

Open up Chrome and enable the Developer Tools.
Select the console tab - Chrome Console.
Click the Toolbox Options button.
Enable preserve log
Leave the console open and reproduce the steps for the issue under investigation.
Right click and select "Save As" option to save the logs to file.
Before sending the HAR file to NetApp support team, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, etc).