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    • BlueXP Classification - How to do a hard reset on Podman and Docker Installations
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/BlueXP_Classification_-_How_to_do_a_hard_reset_on_Podman_and_Docker_Installations
      Applies to BlueXP Classification (Data Sense or Cloud Compliance) Hard reset on Podman and Docker Installations Description Procedure to hard reset on BlueXP Classification Podman and Docker Installat...Applies to BlueXP Classification (Data Sense or Cloud Compliance) Hard reset on Podman and Docker Installations Description Procedure to hard reset on BlueXP Classification Podman and Docker Installations as for issues in network etc., hard reset is quicker than uninstall and re-install.
    • Antivirus/Vscan setup and troubleshooting for ONTAP
      https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/Antivirus_Vscan_setup_and_troubleshooting_for_ONTAP
      This guide is developed to assist you in troubleshooting issues that arise while you are attempting to install, setup, and configure Vscan for ONTAP.
    • Troubleshooting connectivity issues for ONTAP Vscan
      https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/Troubleshooting_connectivity_issues_for_ONTAP_Vscan
      This guide is developed to assist you in troubleshooting Vscan server connectivity issues
    • How to collect installation logs from OnCommand Workflow Automation 5.1
      https://kb.netapp.com/Legacy/OnCommand_Suite/How_to_collect_installation_logs_from_OnCommand_Workflow_Automation_5.1
      Applies to OnCommand Workflow Automation 5.1 (WFA) Description If the OnCommand Workflow Automation installation fails, installation logs can be found in the following directories
    • How to analyze HAR files
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_analyze_HAR_files
      Applies to HAR (HTTP Archive) files Cloud Manager GUI Description Procedure to analyze HAR files helpful in GUI troubleshooting.
    • BlueXP Classification - How to check, troubleshoot and fix a Data Sense upgrade
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/BlueXP_Classification_How_to_check_troubleshoot_and_fix_a_Data_Sense_upgrade
      Applies to BlueXP Classification (Data Sense or Cloud Compliance) DataSense version upgrade Description Procedure to check, troubleshoot and fix a Data Sense upgrade that has a failure or has been in ...Applies to BlueXP Classification (Data Sense or Cloud Compliance) DataSense version upgrade Description Procedure to check, troubleshoot and fix a Data Sense upgrade that has a failure or has been in the "Upgrading" state for awhile.
    • How to troubleshoot Cloud Manager from GUI with HAR files
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_troubleshoot_Cloud_Manager_from_GUI_with_HAR_files
      Applies to Cloud Manager GUI (Graphical User Interface) HAR (Http ARchive) files Description A HAR (HTTP Archive) file shows the sequence of redirects that happen during a login transaction on web bro...Applies to Cloud Manager GUI (Graphical User Interface) HAR (Http ARchive) files Description A HAR (HTTP Archive) file shows the sequence of redirects that happen during a login transaction on web browsers. It is an excellent tool for debugging authentication issues, CloudManager upgrade issues via GUI etc., A HAR file is a JSON formatted log of a web browser's interactions with a web server.
    • General Vscan troubleshooting for ONTAP
      https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/General_Vscan_troubleshooting_for_ONTAP
      The following article provides steps for basic troubleshooting Vscan
    • Cloud Volumes ONTAP NVlog transfer bottleneck - Resolution Guide
      https://kb.netapp.com/on-prem/ontap/Perf/Perf-KBs/Cloud_Volumes_ONTAP_NVlog_transfer_bottleneck_-_Resolution_Guide
      Cloud Volumes ONTAP has some architectural differences compared to on-premises FAS/AFF that may lead to the NVlogging component of ONTAP becoming a performance bottleneck -total- - 136.49ms 99.00us 70...Cloud Volumes ONTAP has some architectural differences compared to on-premises FAS/AFF that may lead to the NVlogging component of ONTAP becoming a performance bottleneck -total- - 136.49ms 99.00us 70.00us 550.00us 153.00us 0ms 136.17ms vserver5_vol8.. 7704 177.54ms 351.00us 1.00us 834.00us 114.00us 0ms 176.33ms -total- - 140.29ms 103.00us 75.00us 335.56us 174.00us 0ms 139.94ms vserver5_vol8.. 7704 253.02ms 309.00us 1.30us 820.00us 105.00us 0ms 251.37ms
    • BlueXP Classification - Where to find install logs?
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/BlueXP_Classification_Where_to_find_install_logs
      Applies to BlueXP Classification (Data Sense or Cloud Compliance) Install Log Location Description Install log location for BlueXP Classification (Data Sense or Cloud Compliance)
    • How to collect HAR file from various browsers
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_collect_HAR_file_from_various_browsers
      Recreate the issue by typing the URL on the open incognito window On the Network tab, Right Click on any of the logs and select Save All as HAR Recreate the issue by typing the URL on the open private...Recreate the issue by typing the URL on the open incognito window On the Network tab, Right Click on any of the logs and select Save All as HAR Recreate the issue by typing the URL on the open private window On the Network tab, click Export on the upper right side of the pane Leave the console open and reproduce the steps for the issue under investigation. Before sending the HAR file to NetApp support team, ensure to remove/censor any sensitive information using a text editor (i.e.