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BlueXP - Browse and restore fails with "no connectivity"

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cloud-manager
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bluexp
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Applies to

  • BlueXP Backup & Recovery (formerly Cloud Backup Service)
  • BlueXP Connector

Issue

  • Single file restore fails with  "no connectivity" error via BlueXP.

    clipboard_e6ae8c0762d9cbd211288e7386f4df9ee.png
     
  • CBS is unable to restore files and gets a mounting timeout error: 
    Failed to start file explore. Mount directory for volume is failed, please check mount or export policy

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