How to open a non-technical case
Applies to
- NetApp Customers
- non-technical
Description
- This article describes how to open a non-technical support case when you require assistance with non-technical topics such as:
- NetApp Support Site (NSS) queries
- Product Registration (owner, location, and contact updates) queriesSupport entitlement & licensing queries such as: capacity licensing, cloud license, cloud sync license, Expired License, ontap license, evaluation license
- deploy license manager lock id, deploy node locked
- expired entitlement, no support entitlement
- Install base updates (hostname, system ID, group name, delivery and dispatch preferences)
Procedure
- Navigate to Non Technical Feedback (no login required)
- Select a FEEDBACK CATEGORY
Note: the category options vary depending on whether you can login or not login
| Login & Registration issues (sign-in not required) | Account and Profile issues (Sign-in required) |
|---|---|
 |
 |
- Some categories may provide content to help resolve your question/ issue.
- If the issue is resolved, click Resolved.
- If not resolved, click Create Case
- Fill in the required details that support your request, and click Submit
- A non-technical case is created and a pop-up will be shown with the case number
