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SP heartbeat stopped on FAS8200

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Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

All ONTAP versions
FAS8200
AFF-A300

Issue

The controller is not responsive. The EMS reports:

[spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

[env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 2 minutes.