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NetApp Knowledge Base

ONTAP SSD TPM3 and TPM4 drives fail with "Failed-Unsupported" after being off for an extended period

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640
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Votes:
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Category:
disk-drives
Specialty:
hw
Last Updated:

Applies to

  • FAS systems
  • AFF systems
  • SSD drives
    • X358_TPM4V3T8AME
    • X357_TPM4V3T8AME
    • X365_TPM3V1T6AMD

Issue

Some customers have experienced multiple drive failures after power on drives after the drives are brought out of storage and repurposed. 

  • This article will deal only with  X358_TPM4V3T8AME, X357_TPM4V3T8AME, and X365_TPM3V1T6AMD drives. 
  • The drives will fail upon power up with a "Failed-Unsupported" error in sysconfig -a:

system node run -node <nodename> -command sysconfig -a

		12.0 : NETAPP   X358_TPM4V3T8AME NA01   0.0GB 0B/sect (Failed-Unsupported)
12.1 : NETAPP   X358_TPM4V3T8AME NA01   0.0GB 0B/sect (Failed-Unsupported)
12.2 : NETAPP   X358_TPM4V3T8AME NA01   0.0GB 0B/sect (Failed-Unsupported)
12.3 : NETAPP   X358_TPM4V3T8AME NA01   0.0GB 0B/sect (Failed-Unsupported)
12.4 : NETAPP   X358_TPM4V3T8AME NA01   0.0GB 0B/sect (Failed-Unsupported)
12.5 : NETAPP   X358_TPM4V3T8AME NA01   0.0GB 0B/sect (Failed-Unsupported)

 

 

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