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Storage system does not boot with error: This platform is not supported in this release the system will now halt from the SP

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356
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS2552

Issue

  • The storage system does not boot and displays the following error:


***************************************************

 This platform is not supported in this release.   

 The system will now halt  

***************************************************

  • From SP , In "sp status -d"

**************************************************

VPD - (err : ACP access error)
chassis serial number  : -
chassis part number    : -
midplane product id    : -
midplane serial number : -
enclosure WWN          : -
smp target address     : -
board product id       : -
board serial number    : -
acp mac address        : -
ebod mac address       : -
ebod ip address        : -
netmask                : -
default gateway        : -
shelf generation code  : -

Partner Module - (err : No response (timed-out))

*****************************************************

Shelf type (ACP not accessible)

Model  : FASXXXX:code(4)

  • From Loader, In "printenv"

Variable Name        Value

-------------------- --------------------------------------------------

 

SYS_MODEL            FASXXXX:code(4)

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