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NetApp Knowledge Base

ONTAP boot and SP login fail

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261
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS
  • AFF
  • ONTAP 9

Issue

  • The cluster node is down at LOADER> prompt and will not boot ONTAP. 
  • When the boot is attempted the console goes blank and no output is provided. 
  • The Service Processor prompt is reachable from the serial console but the SP login is denied with an invalid credentials error. 
  • The credentials are confirmed on the partner node.
  • Reseating the motherboard does not resolve the issue.

 

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