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E2800 storage array not detecting compatible shelf

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Category:
e-series-disk-shelves
Specialty:
esg
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Applies to

  • E2800
  • SANTRICITY OS 11.70.2
  • DE212C

Issue

The Controllers are unable to adopt the compatible shelf due to failure of a scan.
 
From the MEL, which shows issues with the IOM along with failed firmware upgrades:
 
A:7/11/22, 5:02:49 PM (17:02:49) 6247 2866 An IOM (ESM) has reported an exception event - Shelf 2, Bay B
A:7/11/22, 5:02:49 PM (17:02:49) 6246 2866 An IOM (ESM) has reported an exception event - Shelf 2, Bay A
B:7/11/22, 5:02:50 PM (17:02:50) 6245 2866 An IOM (ESM) has reported an exception event - Shelf 2, Bay B
B:7/11/22, 5:02:50 PM (17:02:50) 6244 2866 An IOM (ESM) has reported an exception event - Shelf 2, Bay A
B:7/11/22, 11:02:39 PM (23:02:39) 6620 301d IOM (ESM) firmware download failed - Shelf 0, Bay A
B:7/11/22, 11:02:39 PM (23:02:39) 6619 301c IOM (ESM) firmware download started - Shelf 0, Bay A

From review of the trace buffer:

07/11/22-17:03:12.267743 00 utlTimer11         sas    c0001 sasMel       expDevH:x27 devH:x09 level:2 subExp:0
                                                                         Expander Wide Port debouncing timer expired: restart Either ESM FW Download or DE Recovery is in Progress
07/11/22-17:03:12.267744 00 utlTimer11         sas    c0001 sasMel       expDevH:x27 level:2 subExp:0
                                                                         Expander debouncing timer expired: restart Either ESM FW Download or DE Recovery is in Progress
07/11/22-17:03:12.267748 00 utlTimer11         sas    c0000 sasMel       expDevH:x0a level:1 subExp:0
                                                                         Expander debouncing timer expired: restart Either ESM FW Download or DE Recovery is in Progress
07/11/22-17:03:12.267748 00 utlTimer11         sas    c0000 sasMel       expDevH:x0a devH:x29 level:1 subExp:0
                                                                         Expander Wide Port debouncing timer expired: restart Either ESM FW Download or DE Recovery is in Progress
07/11/22-17:03:12.267749 00 utlTimer11         sas    c0000 sasMel       expDevH:x29 devH:x0a level:2 subExp:0
                                                                         Expander Wide Port debouncing timer expired: restart Either ESM FW Download or DE Recovery is in Progress
07/11/22-17:03:12.267749 00 utlTimer11         sas    c0000 sasMel       expDevH:x29 level:2 subExp:0
                                                                         Expander debouncing timer expired: restart Either ESM FW Download or DE Recovery is in Progress
 
 

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