E-Series reboot with "Panic in DriveLogicalUnit::unmapped" after performing drive replacement

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Visibility:: Public

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Category:: e-series-santricity-os-controller-software

Specialty:: esg

Last Updated:

Applies to

Controller Firmware Version: 08.42.50.00
E-Series E5700
11.40.5
SANtricity

Issue

The controller resets in the MAJOR-EVENT-LOG:

B:6/3/21 12:44:18 AM (00:44:18) 95781 4010 Controller reset - Shelf 14, Bay B
----> Reboot Reason : REBOOT_VKI_CE_PANIC
A:6/3/21 12:44:18 AM (00:44:18) 95716 4010 Controller reset - Shelf 14, Bay A
----> Reboot Reason : REBOOT_VKI_CE_PANIC

Core dump captured on both controllers rebooted in the excLogShow of the STATE-CAPTURE-DATA:

---- Log Entry #2 (Core 1) Jun-02-2021 06:21:02 PM ----
06/03/21-00:42:41 (IonTask): PANIC: Panic in DriveLogicalUnit::unmapped
2021-06-03T00:42:44.760384
Panic in DriveLogicalUnit::unmapped


Backtrace of the crashed thread:
#0  0x00007f710927fff7 in raise () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.
#1  0x00007f7109772d0f in vkiPanic () from /raid/lib/libeos-System.so
No symbol table info available.
#2  0x00007f7109772e5a in _vkiReboot () from /raid/lib/libeos-System.so
No symbol table info available.
#3  0x00007f710976ecd9 in _vkiLogMsg () from /raid/lib/libeos-System.so
No symbol table info available.
#4  0x00007f710976f123 in _vkiCmnErr () from /raid/lib/libeos-System.so
No symbol table info available.
#5  0x00007f70f24ee166 in ion::DriveLogicalUnit::unmapped() () from /raid/lib/libeos-RAID.so
No symbol table info available.
#6  0x00007f70f24f4f63 in ion::LogicalUnitMgr::devnumCheck(unsigned int, ion::LogicalUnit*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#7  0x00007f70f24f5b7d in ion::DriveLogicalUnit::mapLocation(ion::IonItn*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#8  0x00007f70f24e6a61 in ion::InitiatorPort::recvDiscoveryComplete() () from /raid/lib/libeos-RAID.so
No symbol table info available.
#9  0x00007f70f2503187 in ion::IonManager::recvDiscoveryComplete(ion::InitiatorPort*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#10 0x00007f70f25032ac in ion::IonManager::task() () from /raid/lib/libeos-RAID.so
No symbol table info available.
#11 0x00007f7109776677 in vkiTask () from /raid/lib/libeos-System.so
No symbol table info available.
#12 0x00007f7108a07004 in start_thread () from /lib/x86_64-linux-gnu/libpthread.so.0
No symbol table info available.
#13 0x00007f71093335bd in clone () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.

RegisterValues:
rax            0x0	0
rbx            0x7f71097e9240	140123467321920
rcx            0xffffffffffffffff	-1
rdx            0x13	19
rsi            0xb5f	2911
rdi            0x6af	1711
rbp            0x7f70efbc2bb0	0x7f70efbc2bb0
rsp            0x7f70efbc2b50	0x7f70efbc2b50
r8             0xffffffff	4294967295
r9             0x29b8277	43745911
r10            0x7f70efbc28b0	140123035150512
r11            0x206	518
r12            0x7f71098010f8	140123467419896
r13            0x23	35
r14            0x7f70efbc2bc8	140123035151304
r15            0x7f71098010c0	140123467419840
rip            0x7f710976ecd9	0x7f710976ecd9 <_vkiLogMsg+921>
eflags         0x206	[ PF IF ]
cs             0x33	51
ss             0x2b	43
ds             0x0	0
es             0x0	0
fs             0x0	0
gs             0x0	0