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E-Series 5700 controller panic with PCI SERR exception to PLX 8748 switch

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Applies to

  • NetApp E-Series
  • E5700 / EF570
  • SANtricity OS pre-11.40.3 and 11.50.x

Issue

  • Controller reboots with the following PCI SERR (System Error) exception logged in excLogShow command.
    • The command is available in state-capture-data file as part of support bundle and AutoSupport collections.
 
PCI SERR Exception
PCI-E Root Port to PLX 8748 PCI Switch  (Unit 3)
VID 0x8086 DID 0x6f08 B0:D3:F0
PCI-E Device Status = 0x0004
PCI-E AER Uncorrectable Status = 0x00004000
Header Log 0 = 0x00000000
Header Log 1 = 0x00000000
Header Log 2 = 0x00000000
Header Log 3 = 0x00000000
PCI-E AER Root Error Status = 0x00000057
PCI-E XP Global Status = 0x00020005
PLX PCI Switch to SAS Drive Side2  (Unit 12)
VID 0x10b5 DID 0x8748 B65:D17:F0
PCI-E Device Status = 0x0001
PCI-E AER Correctable Status = 0x00001100
ERROR: PCI CFG ACCESS FAILED FOR BDF[68,0,0], 0x1000:0x0097

 

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